Problem concerning Xbox live buy 3 get 3 months free promotion

atomicbunny5473 · Mar 16, 2018

So on January 17th I saw a promotion about a buy 3 get 3 months of Xbox live free so I purchased it.I then contacted support wondering when and how I would get my code and I was told it would be sent to me on March 15th through Xbox messages.It is now March
17th and I have not received the 3 months free.I contacted Xbox support and was given a link to come here and post my concerns so it can be handled and I can get my code.

:)

Endy96 · Mar 16, 2018

Xbox Live Gold 3 months plus another 3 montgs free

From 15th of January the promotion when you buy 3 months of gold membership and get 3 months of gold free is up. So I want to ask is this promotion region restricted? do I get 3 months free if I buy 3 month gold subscription? I live in Czech republic

nodin8787 · Mar 16, 2018

Where's my free 3 months of Xbox live?

I chatted with Jeanelle J about this. On February 15 2018 I purchased a 3 month subscription to Xbox live through microsofts website. There was a promotion that you buy 3, get 3 free. I never recieved the code for the free 3 months
of Xbox live. Order #9747702285. Please help me to get my code for 3 months of Xbox live

Mister Quasar · Mar 17, 2018

Hey atomicbunny5473!

Sorry to hear about the trouble. So we can take a further look into this with you, please reply to

this thread with the information that's requested in the opening post. I'll be locking this thread going forward.

Mister Quasar

Hey atomicbunny5473!

Sorry to hear about the trouble. So we can take a further look into this with you, please reply to

this thread with the information that's requested in the opening post. I'll be locking this thread going forward.

Ryno Jnr

Hey there ! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

that was the promo... Buy 3 months Xbox Live Gold then get 3 months extra for free... But i haven't received any codes... even after my subscription i bought expired last week!!

The Viral Cyrix

Sounds like you purchased the buy 3 get 3 promotion that was available a few months ago. The promotion 3 free months did have an expiry date and needed to be used within 30 days of receipt

SiCalvert

I purchased on the US Microsoft Store site on June 15 and still have not received the free three months either. Terms and conditions said 10 business days until I receive the code. It has been well over this. I have contacted various customer service
reps with always being told they cannot help me and sending me to different reps. I even contacted via Twitter for help. No resolution yet.

DishinShoryuken

The promotion I and some friends signed up for stated that you would get 1-month Free and then a 3-month free code via email. It did not say you had to buy a month to get the 3-month code.

Contacted CHAT SUPPORT and they informed me that promotion never existed since "what reason would a company give away 4 months of service for free?"

So it seems that if you signed up for the 1-month free service, you do not get the 3-months Free as the ad on the XBOX ONE stated. If you bought the 1-month service and did not get the 3-month code.....that is even stranger if what CHAT SUPPORT stated is
the case.

Problem concerning Xbox live buy 3 get 3 months free promotion