Problem: cannot download from Microsoft store or open Xbox app

I think it is that it did not load in the expected time, which is odd, as it worked fine about 3 months ago.

Hello Cristie,my name is Marvina, I will be happy to help you with your problem.

I am very sorry for what you are going through, I understand that you have already used different types of solutions, I will give you some more with possible solutions to your problem.

Check your firewall and antivirus settings. Your firewall or antivirus may be blocking access to the Microsoft Store or the Xbox app. You can try temporarily disabling your firewall and antivirus to see if that solves the problem.

Check your Internet connection settings. Your Internet connection may not have the speed or stability needed to download games from the Microsoft Store.

You can try connecting to a different network or using a wired connection instead of a Wi-Fi connection.

Reset the Xbox app. To do this, open the Settings app and go to "Applications > Apps & features." Select "Xbox" and click "Advanced Options." Then select "Reset" and click "Reset" again to confirm.

Check that your Xbox account is set up correctly.

Check that your PC meets the minimum system requirements for the Microsoft Store and the Xbox app.

Try downloading the games from a different device, such as a phone or tablet.

Source: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

If the solutions above did not resolve the issue, compare your console's download speed with your Internet Service Provider (ISP) subscription plan.

First, pause all downloads in progress or in queue:
On the Home screen, open My games & apps > See all > Manage.
Select Queue, then highlight any games or apps that are downloading or queued for download.

Press the Menu  button on your controller, then select Pause Installation for each game or app that is downloading or queued.

Then close all games running on the system:
On the Home screen, navigate to the game you most recently ran.

With the game highlighted, press the Menu button  and select Exit.
Now perform a network speed test:
Press the Xbox  button to open the guide.
Select Profile & system > Settings > General > Network options.
Select Test network connection.

Hello, Error 0x8027025A is a connection error that may appear when you try to sign in or open an Xbox application. It can mean the following:

There is a temporary problem with the Xbox service.
The application did not load in the expected time.
There is a login problem with your error

But seeing whether the operation has been verified and all these errors, right?

We try to see if it can be fixed with the information and those errors before trying anything else

Sincerely,
Marvina.

I disabled game bar from the settings because I heard that he is bad. does it make any difference if I enable it?
also yeah I can download it from microsoft store it's just that microsoft store is worse in terms of download than xbox app that is why I'm using xbox app instead of microsoft store I will try to download the game from microsoft store and see if the problem happens there also I can open the game from desktop if the problem doesn't happen to me but when it happen I can't open the game from : desktop , xbox app , microsoft store
and I don't have any antivirus or firewall I only use windows defender