Problem accesing child profile after removing it from family

Discus and support Problem accesing child profile after removing it from family in XBoX Games and Apps to solve the problem; I removed a child account from my family on the microsoft site so my son could purchase things freely and the xbox crashed and now when we go to load... Discussion in 'XBoX Games and Apps' started by S1L3nt Venom10, Jul 1, 2017.

  1. S1L3nt Venom10
    S1L3nt Venom10 Guest

    Problem accesing child profile after removing it from family


    I removed a child account from my family on the microsoft site so my son could purchase things freely and the xbox crashed and now when we go to load his profile it just sits on a green loading symbol with a black back ground endlessly and dosent let him
    sign in because that is al it is all of the other profiles work fine but it is just his. also we dont know his email because we forgot it but know his password so we cant re add the profile to the family what do we do please help us

    :)
     
    S1L3nt Venom10, Jul 1, 2017
    #1
  2. KristianGrey
    KristianGrey Guest
    changing my master account

    Hi there. Best that I could advice right now is to remove the child account from the family on this link below.

    account.microsoft.com/family

    After removing it, create a brand new Parent account and add the child account on it.

    This should resolve your issue. Problem accesing child profile after removing it from family :)

    Cheers!
     
    KristianGrey, Jul 1, 2017
    #2
  3. goboilers777
    goboilers777 Guest
    Child Account

    How do I prevent my child from just removing himself from the Family account on which I have set restrictions?

    Help.
     
    goboilers777, Jul 1, 2017
    #3
  4. TSegreti-E5811376-1962-4D15-A9E1-C8FCA3D1290B
    TSegreti-E5811376-1962-4D15-A9E1-C8FCA3D1290B Guest

    Problem accesing child profile after removing it from family

    Hi,

    You were right thinking to reload the profile after removing it.

    First, try rebooting the console holding the power button 10 seconds.

    If it still is an issue. go to account.microsoft.com to try and recover the password. The website sometimes works better.

    I'll monitor your status feel free to ask away.

    Tsegreti
     
    TSegreti-E5811376-1962-4D15-A9E1-C8FCA3D1290B, Jul 1, 2017
    #4
  5. TSegreti-E5811376-1962-4D15-A9E1-C8FCA3D1290B
    TSegreti-E5811376-1962-4D15-A9E1-C8FCA3D1290B Guest
    Any Luck?
     
    TSegreti-E5811376-1962-4D15-A9E1-C8FCA3D1290B, Nov 2, 2018
    #5
  6. TSegreti-E5811376-19 Win User

    Problem accesing child profile after removing it from family

    Hi,

    You were right thinking to reload the profile after removing it.

    First, try rebooting the console holding the power button 10 seconds.

    If it still is an issue. go to account.microsoft.com to try and recover the password. The website sometimes works better.

    I'll monitor your status feel free to ask away.

    Tsegreti
  7. TSegreti-E5811376-19 Win User

    Problem accesing child profile after removing it from family

    Hi,

    You were right thinking to reload the profile after removing it.

    First, try rebooting the console holding the power button 10 seconds.

    If it still is an issue. go to account.microsoft.com to try and recover the password. The website sometimes works better.

    I'll monitor your status feel free to ask away.

    Tsegreti
    Any Luck?
  8. MarvinaPerez Win User

    Adult daughter needs to be removed from my family group - but she's not there

    Hi, my name is Marvina and I will be happy to help you.

    I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Geri M, recommends the following steps for a solution.

    It sounds like you are having trouble removing a child from a family group and at the same time you as the organizer.

    Let us check this together and resolve it to help your concern.

    To remove a child from a family group, you must:

    Click Manage my child's profile information and find your family member.

    Select Remove consent for this child's account.

    Return to the family group.

    Click More options below the family member you want to remove from your family group.

    Select Remove from family group > Remove.

    Only family group organizers can remove family members. Leave the family group or remove members - Microsoft Support.

    Information source (credits):
    https://answers.microsoft.com/thread/236c76f7-8cfb-4499-9b6f-676d1238f279

    Best regards,
    Marvina.
  9. Lucas Lauer Win User

    WHERE IS THE "Manage this child's access to third-party apps"?????

    To remove consent from a family member’s account:

    Visit family.microsoft.com and sign into your Microsoft account.

    Scroll down and select Manage my child’s profile info.

    Find your family member and select Remove consent for this child’s account.

    Then, try to remove and add him again to your family group, please.
  10. Internet Expert Win User

    Delete account will game progress still be there

    See here for instructions on how to remove a child account from your family: http://support.xbox.com/en-US/xbox-one/security/remove-family-member

    Keep in mind that after the child account is removed, it will not be able to use Xbox Live until they are added to another family account.
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Problem accesing child profile after removing it from family

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