Privacy and safety opening

Open the guide, go to settings>account>privacy & online safety

There are a couple things that you need to check. The first one is to check your online safety and privacy settings. Please access the following link to make sire they are well adjusted => Manage Xbox online safety and privacy settings | Xbox Support.

The second thing that you will need to make sure of is that your NAT type is open. If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

My advise would be to try opening Manage Xbox online safety and privacy settings | Xbox Support in another browser and another device if possible. Make sure to try changing the settings in different browsers and that the device region is the right one.

1. Press the Xbox button  on your controller to open the guide.
2. Go to Profile & system, then Settings.
3. Select Account, then Privacy & online safety, then App privacy.

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To change privacy and safety settings for your account

1. Sign in to your Xbox.
2. Press the Xbox button on your controller to open the guide, then go to System > Settings > Account.
3. Under Privacy & online safety, select Xbox Live privacy.
4. Choose a default, or customize your settings by selecting View details & customize.

To change privacy and safety settings for a child’s account

1. Sign in to your Xbox.
2. Press the Xbox button on your controller to open the guide, then go to System > Settings > Account.
3. Under Account, select Family settings > Manage family members.
4. Select the child whose settings you want to update.
5. Select Privacy & online safety, then choose default settings, or customize by selecting View details & customize.