Privacy and Online Safety won't show up on other account.

BiscuitPilot4 · Dec 28, 2015

Hi all,

When I go onto my account and try to get into the "Privacy & Online Safety" section, everything loads fine. I can change my account to a child, teen, adult or custom, but when my younger brother tries to do it, the Xbox One won't allow him, saying that
"There's a temporary problem with the service. Please Try again later." I had customized it so that he cannot just download anything and everything under the sun and eat up my memory. However he really wants to buy a game and has all the money added to
the account however it won't let him, and I can't change his settings to an adult account or anything else.

I tried a restart (holding the xbox button for 5-8 seconds) and that didn't seem to work, so now I'm kind of at a road block and google searches aren't really helping me right now. Any idea on how to fix this? Just to note, we do use the same xbox and
same internet connection, so it is even more bizarre that it works for me and 30 seconds later won't work for him.

I appreciate any help in fixing this!

:)

M3tal Daz3 · Dec 28, 2015

game download

Check your privacy and online safety settings:

support.xbox.com/.../manage-privacy-safety-online

kevin · Dec 28, 2015

How to change Xbox LIVE online safety and privacy settings

You are allowed change the online safety and privacy settings for any profile on your console.

How to change your safety and privacy settings

Steps to follow:

First, you have to go to the My Account page

You need to sing in to your Xbox LIVE account clicking Sing In at the upper-right corner of the page.

Go to Settings and Preferences and select Privacy and Online Settings.

Now change the settings.

How to change your child’s safety and privacy settings

Steps to follow:

First, you have to go to the My Account page

You need to sing in to your Xbox LIVE account clicking Sing In at the upper-right corner of the page.

Proceed to Settings and Privacy and press Child.

Note: You’ll be asked for the parental Microsoft account in order to make changes to the child account’s safety settings.

Now change the settings.

CaptnMorgn · Jan 1, 2016

I have the same thing happening with my xbox one and no one can give me an answer or solution. I haven't changed anything in my settings.

CaptnMorgn

I have the same thing happening with my xbox one and no one can give me an answer or solution. I haven't changed anything in my settings.

Razgriz69

In the privacy and online safety settings you need to have it set to adult and not custom. Won't work any other way.

XBF Meryem R

Hello there!

Please try checking your privacy settings on this account and make sure that your communication and multiplayer settings is set up to everybody. Manage Xbox online safety and privacy settings | Xbox Support.

XBF Leslie D

Hi there,

Thanks for reaching out to us today. I'm sorry to hear about the current issue adding friends on Minecraft. Are you unable to add friends through any other game? Since it mentions that it won't allow you due to the Xbox Live account settings I would like
to clarify, is your account a child or adult account? If you want to manage your child's privacy settings, see
How a parent can change the privacy and online safety settings for a child account.

If you’re having trouble managing your privacy and online safety settings on your console,
sign in with your Microsoft account and click
Xbox One Online Safety to review and change your settings online.

For more information check out our article
'Xbox One online safety and privacy settings for parents and kids'

XBF Mohammed C

Please visit the link below, it will guide you to navigate through the privacy settings, and change the ones you want: Manage Xbox online safety and privacy settings for your family group | Xbox Support

Section: Manage settings on Xbox.com

If you are a child account, you won't be granted access to the link since it requires an adult account to change them!

Privacy and Online Safety won't show up on other account.