prism launcher authentication error, plus webpage keeps auto refreshing after signing in

faulty ms account · Nov 10, 2023

when I try to log into the Prism Launcher for minecraft with this microsoft account, it keeps on giving me this error (I think I inserted an image, but I don't see it in the post creation screen). At first I thought this was prism-related, but it turns out that it's probably microsoft account related. When I try to log in with my other microsoft account, it does not give the error and I'm able to successfully log in.

steps to reproduce:

open prism launcher v8.0

on the top right, click the current account button, then manage accounts

click Add Microsoft at the top right

follow the instructions (open a web page, enter the code, then log in)

after closing the page, and going back to prism, the error message will appear

Someone in the prism discord suggested me to add a password to the faulty account, and indeed, when I try to login to the faulty account, it just sends a code to an email address. When I try to log in with my other good account, it does ask for a password. They told me to visit https://account.microsoft.com/security and add a password. However, when I visit that link, I can log into my faulty account, but right after I log in, the page starts continuously auto-refreshing and I can't do anything. The auto-refreshing does not happen when I login with my other good account. This is not browser nor pc related because I tried it with different browsers, incognito, and even on my phone. The exact same thing happens.

steps to reproduce:

go to https://account.microsoft.com/security

log in

At the end of my ropes here, but I think I've at least narrowed down the problem somewhat. Any help would be greatly appreciated

:)

Sodangidni

Hi, Faulty. On the Contact Us page, you can try selecting the "Subscriptions & Billing" category and then "Need help preordering".
I was able to see the Chat or Request a Callback option in that way.

Another option is to start the Microsoft Virtual Agent and ask it to chat with an agent.

You should be able to reach them that way.

faulty ms account

how do I contact them? All the links I've visited are just preset replies or FAQs that don't help at all.

faulty ms account

for some reason the error image did not appear, so I'll try to link it again:

Sodangidni

That’s correct, it seems like an account issue based on what you describe and that happens no matter what device or browser you use, faulty M.

However, as community users, we are not able to enter or check your account information.
You may want to further review the situation with Microsoft.

faulty ms account

ok, but what about the continuous auto-refresh problem when I try to log into my account on https://account.microsoft.com/securitylog ? That has nothing to do with minecraft and is purely a microsoft account issue.

prism launcher authentication error, plus webpage keeps auto refreshing after signing in