PrintScreen turns screen black

Discus and support PrintScreen turns screen black in XBoX on Windows to solve the problem; Hello, I've faced an issue recently where whenever I'm trying to screenshot a game the whole screen goes black except for the toolbar. I've read about... Discussion in 'XBoX on Windows' started by Max G. 123, May 22, 2023.

  1. Max G. 123
    Max G. 123 Guest

    PrintScreen turns screen black


    Hello,

    I've faced an issue recently where whenever I'm trying to screenshot a game the whole screen goes black except for the toolbar. I've read about it previously on here but couldn't fix it.

    I would appreciate if anyone could help me with this problem.

    Thank you,

    Max

    :)
     
    Max G. 123, May 22, 2023
    #1
  2. WattyNuela Win User

    PrintScreen turns screen black

    Hello Max, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.

    I'm sorry to hear you're experiencing this unexpected issue when trying to do an screenshot of a game.
    Let's try to sort this out.

    But before that please tell me:
    Which Windows version are you using?
    Is this happening with all your games?
    If you try to do an screenshot using the Windows key+Shift+S shortcut, it works?
    And, what procedures you tried to fix this?

    Meanwhile, please check if your system and all the apps related to gaming are up to date.
    You can check for windows updates via PC Settings > Update & Security > Windows update > get updates
    And you can check for app updates opening the Microsoft store
  3. WattyNuela Win User

    PrintScreen turns screen black

    Hi Max, I appreciate the additional information.
    May I know when you started to experience this, do you know if your system or program received a new update before this?

    Meanwhile, please try each possible solution below:

    1. Open task manager and go to the startup tab, once there click "disable" on each app listed there
    After that Restart the PC and see if the problem is solved

    2. Do a clean boot in your Windows PC. For that please follow this article
    https://support.microsoft.com/topic/how-to-perf...
  4. Max G. 123 Win User

    PrintScreen turns screen black

    Hello Max, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.

    I'm sorry to hear you're experiencing this unexpected issue when trying to do an screenshot of a game.
    Let's try to sort this out.

    But before that please tell me:
    Which Windows version are you using?
    Is this happening with all your games?
    If you try to do an screenshot using the Windows key+Shift+S shortcut, it works?
    And, what procedures you tried to fix this?

    Meanwhile, please check if your system and all the apps related to gaming are up to date.
    You can check for windows updates via PC Settings > Update & Security > Windows update > get updates
    And you can check for app updates opening the Microsoft store
    Hello Manuela!

    Thank you for reaching out and trying to solve this problem with me.

    To answer your questions, I'm using the Windows 11 Home edition (version 22H2). It cannot be an update issue since I have no option to do so. This black screen pops up no matter what shortcut for screenshotting I use, I've tried numerous methods to do so. And lastly I haven't done much in settings in fear of making the situation worse.

    With kind regards,

    Max
  5. Georges C. Win User

    FAQ

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Daniel, With the game bar active, you have a button with a symbol of a camera, it will capture a snapshot of the screen.

    In fact it is just a shortcut from the native Windows screenshot, it can be activated with the commands Windows + Alt + PrintScreen, and on some PC's with Function + PrintScreen
  6. Talkingset6045 Win User

    XBox One X keeps turning off

    No it does not turn the screen black but one time I was playing fortnite and then suddenly my screen turned black and I had to turn of my xbox. P.S. I liked your joke!
Thema:

PrintScreen turns screen black

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