Prime Video fails with error 0x80073cf6

Do you get a specific error message? Or what exactly prevents you from connecting to Amazon Prime Video?

Are you able to watch Prime Video on other devices, or through your web browser?

I have a Sony XBR and I've encountered the same error with Prime, but only on my Xbox One X and like ChrisWoodcroft stated, once I disable the 4K display setting and switch my Xbox video over to 1080P, it appears to mitigate my chances running into this
error. My PS4 and first generation Xbox One run Prime Video on my Sony XBR perfectly fine.

Oddly though, I only encounter this error with Prime Video; Netflix and all other apps on my Xbox One X work just fine. I've uninstalled and reinstalled Prime Video, but to no avail in circumventing this HDCP error.

I'm hoping the growing prevalence of this HDCP error is being noticed by Microsoft as it seems to be an Xbox-specific problem right now and I imagine a future update can easily remedy this.

My Netflix is having the exact same problem as is my Amazon Prime video. Same error code same results on the search of the error code.

Hi Sanjay,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues playing titles from Amazon Prime video app due to device limit error.

According to Primevideo troubleshooting guide, Amazon Prime members can watch Prime Video on a total of five devices, including two TVs. Post sign up, the first five devices you watch Prime Video content on becomes the only devices from where you can access content.

To watch Prime Video content on additional devices, PVME and Prime Lite customers can upgrade your membership by visiting primevideo.com/upgrade. Existing Prime members can sign up for another Prime membership on a new Amazon account.

To remove your current device/s and watch content on a new device, visit the Devices section on the Prime Video Account & Settings page. Identify the devices registered for Prime, Prime Video Mobile Edition or Prime Lite (with a blue tick), and select "Remove." You can remove up to 2 devices in a 30-day period.

If you've done all the possible troubleshooting steps but you're still having issues with this streaming service, I would recommend that you submit a support ticket directly to Amazon Prime support. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

https://www.primevideo.com/help/contact-us/

Regard,

Alvaro

I’m having the same problem. I was uploading the Amazon Prime Video app when I received the error code. The Xbox error code help site does not recognize the error.