PREVIEW CUSTOMER

Nuteko · Jul 23, 2016

Purchased the game Diablo 3: Reaper of Souls. Its showing that i purchased in billing and contacted customer service and they see the purchase also. Representative says that there was no license attached to the purchase. This made it so that i could not
play the game on any other system other then the system that i purchased it on. Reference #1348390919

:)

antdonta8 · Jul 23, 2016

Preview customer

my black ops 3 is not working at all it was working about 2 months ago and now it is not working at all

{Parity} · Jul 23, 2016

Preview customer

Since you are a preview program member you should report with that group.

Preview Chat

forums.xbox.com/.../5630.aspx

Preview Forums

forums.xbox.com/.../default.aspx

Smwutches · Jul 23, 2016

There is a known issue with the current update that games can only be played on consoles that are in the preview program. Once the update is made public, everything should work correctly.

For issues with the preview program, it's best to post in the preview program forums -

forums.xbox.com/.../default.aspx

Nuteko · Jul 23, 2016

Yea, this is where the representative told me to post this. Is there an ETA on the release of the update?

Smwutches · Jul 23, 2016

My guess would be early August, but I don't think they've announced an official date yet.

Nuteko · Jul 23, 2016

The link that you provided also sends me to a page that says Group Not Found!

Smwutches · Jul 23, 2016

You'll have to have a member of support provide access for you. I sent a link to this thread to one of them.

E4 TARK BATLCAT · Nov 2, 2018

Thanks Smwutches, I have posted this in the preview dashboard forums, for my brother, thanks for trying to get this resolved.

forums.xbox.com/.../2190957.aspx

{Parity}

Since you are a preview program member you should report with that group.

Preview Chat

forums.xbox.com/.../5630.aspx

Preview Forums

forums.xbox.com/.../default.aspx

Nuteko

The link that you provided also sends me to a page that says Group Not Found!

Twizted Team

Hello!

Preview Program support can be found here: forums.xbox.com/.../default.aspx : though it does sound like an OS bug you ran
into. Be sure when this issue occurs to hold your Xbox button on the controller and navigate to Report a problem so it can be addressed with a future update. You can try completely shutting down the Xbox and clearing cache by holding the power button on
the console for 30 seconds or so. Though this isn't guaranteed to work.

If you would like to opt-out of the Preview Program you can do so by loading the Xbox Preview Dashboard app, going to Registration, and selecting Change to remove. This will wipe your console and revert to the latest public OS. Then you'll need to download
ALL your games again.

Hope this helps!

Fibre

Smwutches

There is a known issue with the current update that games can only be played on consoles that are in the preview program. Once the update is made public, everything should work correctly.

For issues with the preview program, it's best to post in the preview program forums -

forums.xbox.com/.../default.aspx

Smwutches

You'll have to have a member of support provide access for you. I sent a link to this thread to one of them.

PREVIEW CUSTOMER