prepaid Carte XBOX Live Gold 3 months

Good evening,

I've changed my region on my xbox from Switzerland to Portugal. After this my son have insered the code of a prepaid card offer buyed in Portugal on the xbox account (1 minut late). In one minute i have the confirmation that it's active and the minute after
i have on message announcing the cancelement of the prepaid card because i've changed my region on xbox. This hapened almost at the same time, with some seconds between. I do not understand. The card as been buyed in Portugal and the region it's Portugal,
the changement of region as been after the insertion of the code on xbox and i've losted the money i spent on the prepaid card, I would like to have this problem resolved and one answer to my problem.

Thank you,

Patricia Freire

:)

 

abonnement EA access

Jme suis abonner avec une carte xbox live gold de 3 mois ea access me demmande de mabonner encore

[Translation]

JMe am subscribe with a card xbox live 3-month gold ea access me mabonner still needs

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Hey there Toughcosine0303.

Cross-region accounts aren't supported and changing your region to use a pre-paid code from a different region isn't something we can help with. We recommend keeping the region of your account set to your physical locale.