Preorders and refunds

MatrixStx939 · Oct 4, 2018

Two weeks ago I cancelled my preorder of just cause 4 and red dead redemption 2 through my billing history on my iPad. It has been over two weeks now and I still havent gotten my money back. When and will I get reimbursed?

:)

UneasyJmitchell · Oct 4, 2018

pre orders at game.

Keep your reciept, they should refund anything with it? Even for preorders.

rkkeller · Oct 4, 2018

Anyone else getting preorder refunds from Amazon or elsewhere?

I am going thru my email and I have 2 refunds from Amazon on my Xbox One games.
I got this same email for all the games I preordered thru Amazon, bring the game cost
down to only $48.99 each.

Item: Call of Duty: Ghosts - Xbox One
Quantity: 1
ASIN: B00CX6XKK6
Reason for refund: Pre-order price protection

Here's the breakdown of your refund for this item:

Item Refund: $11.00
Item Tax Refund: $0.77

XBF Leonzo G · Oct 4, 2018

Hello MatrixStx939,

Thank you for bringing this issue to our attention. That is a great question. All refund information or issues are handled by the
Xbox Support Team. Be sure to let us know the results!

Smwutches · Oct 4, 2018

You would want to contact support and speak to billing for assistance. Contact Us | Xbox Support

Keep in mind that if you paid with credit card or Paypal you aren't charged for pre-orders until about 10 days before the game releases. So you may not have actually been charged already.

DoubleDRAGON666 · Oct 4, 2018

How did you actually pay? With credit or with a card? If you paid by card, it's likely the money was never actually taken from your account.

XBF Erick C · Oct 4, 2018

Hey there Matrix!

As previously mentioned, depending on what payment method you went with, will determine when you are billed.

Here is a helpful article "Pre-order Xbox One digital games in the Microsoft Store."

I hope this helps

DreadGrrl · Oct 4, 2018

If you were able to “cancel” your pre-orders, that would indicate the payment has not yet been taken. If you were able to “refund” your orders, that would indicate that payment had been taken for them.

The release dates for both of those games are still quite a bit off, are you sure payment was taken for them?

FAKIR101 · Oct 4, 2018

when it comes to reenbursments i also recomened calling into 18004myxbox so you can speak to someone directly, im just more comfortable voicing my conerns over the phone

HyperVenom523 · Nov 3, 2018

I would say contact support ASAP I think its too much time!!!

Smwutches

It can take about 72 hours to get a decision about the refund. If it's been approved, it can take 3 to 5 business days to receive the refund.

Smwutches

Keep in mind that if you preordered with a credit card/Paypal, you're not charged until within 10 days of the game's release. Since the One version doesn't release until April, you wouldn't have been charged yet. If you were able to just cancel the order and not have to submit a refund request, then you wouldn't receive a refund since they haven't charged you yet.

If you paid by Microsoft account and they did charge you, you would need to submit a refund request. https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

DreadGrrl

If you were able to “cancel” your pre-orders, that would indicate the payment has not yet been taken. If you were able to “refund” your orders, that would indicate that payment had been taken for them.

The release dates for both of those games are still quite a bit off, are you sure payment was taken for them?

FAKIR101

when it comes to reenbursments i also recomened calling into 18004myxbox so you can speak to someone directly, im just more comfortable voicing my conerns over the phone

Smwutches

You would want to contact support and speak to billing for assistance. http://support.xbox.com/contact-us

Keep in mind that if you paid with credit card or Paypal you aren't charged for pre-orders until about 10 days before the game releases. So you may not have actually been charged already.

Preorders and refunds