Preordered Mafia 3 Deluxe edition Never Got my family KickBack code for mafia III and I'm ...

It's the Mafia 3 Deluxe Edition Pre-Order that has the Family Kick Back dlc included:

www.microsoft.com/.../bv03jldgv7hp

Hey, Stim Reflex! Thanks a bunch for the screenshot. That helped me dig into this a bit more.

First, I can confirm that the email isn't a scam. It's an official Microsoft email that was sent in error. As long as you have not pre-ordered Mafia III, then you will not be charged. If you want to confirm that on your account, you can look at both

Mafia III Deluxe Edition and
Mafia III; if both of these say you need to purchase, you will not be charged.

However, if you DO get charged, you will want to reach out to the
phone team for further assistance. They should be able to process the refund, or find out where the charge was made. You shouldn't run into any issues with this, though.

Thanks a bunch for bringing this up to us, and happy to help you confirm that your information is safe. Please do let me know if you have further questions or concerns.

Hey Justice7857! This issue has been passed on to the right team, as soon we get any updates I will post them here. Thanks!

Hey Marcus, does your transaction history in your Microsoft Commerce account reflect a pre-purchase or a purchase? If it shows "pre-purchase" please feel free to Private Message me a screenshot of your transaction so we can look into things further. You
can use OneDrive or any other popular image hosting site to upload your image then click the little envelope down below to PM me.

Thanks!

the day before it was releaed i preordered it 5 minutes before it was release n didnt get the pre order bounus