Preordered GEARS 4 and didn't received THE GEARS XBOX 360 COLLECTION codes

M3tal Daz3 · Aug 29, 2016

Greetings!

I preordered Gears of War 4 August 19, today is August 30 and I have yet to receive the codes for The Gears xbox 360 collection codes

As stated on the GEARS 4 page:

Gears of War 4 - Pre-Order Now Available! | Games | Gears of War - Official Site

For a limited time, all purchases of Gears of War 4 include the entire Gears of War Xbox 360 library for free, all playable on Xbox One thanks to Backwards Compatibility! The Gears of War Xbox 360 collection provides you with four
incredible games, from the epic saga of the original Gears of War trilogy to the standalone story of Gears of War: Judgment.

Physical copies of the game will come with codes for each of the four titles to download via Xbox Live. For those who purchase digitally, your codes will be sent via Xbox Live message.

Awaiting your resolving intervention

:)

THG NMZ · Aug 29, 2016

I haven't received Xbox 360 Gears of War Collection

I have preordered Gears of War 4 on Gamestop.com digitally and i have not received Xbox 360 Gears of War Collection code

Mol3000ama · Aug 29, 2016

Gears 4 promotion

I bought the gears 4 Xbox one s bundle, and redeemed gears 4 code in 7th of November but still didn't receive the gears 360 collection codes yet, is there an issue?

Smwutches · Aug 30, 2016

Codes for that offer have not been sent out yet. They will be sent out around launch, but there is currently no set date. As stated on that site:

Physical copies of the game will come with codes for each of the four titles to download via Xbox Live. For those who purchase digitally, your codes will be sent via Xbox Live message –
we’ll be sharing more information on digital distribution closer to launch.

M3tal Daz3 · Aug 30, 2016

After contacting xbox live support the chat agent assured me that the codes should be send 7 to 10 days from the preorder date as with every preorder code.

As for the last part of the sentence that you kindly added that is divided with a dash for the simple reason that the info regards the digital distribution of the main game.

Please check your facts before answering in this page!

Smwutches · Aug 30, 2016

Sorry, but those are the facts -
forums.xbox.com/.../2199391.aspx The highlighted portion is referring to the digital distribution of those game codes, not the main game.

Since phone and chat support do not handle promotions, they typically give incorrect information about them.

M3tal Daz3 · Aug 30, 2016

So what you are actually pointing out is that the chat support gives incorrect information on purpose?

Smwutches · Aug 30, 2016

I don't think they do it on purpose, but unfortunately they are known to give out incorrect information about things they don't actually handle.

M3tal Daz3 · Nov 3, 2018

I hope they do give correct information about things they actually handle.

Smwutches

You would have received the correct codes. As it states in the game's description: For a limited time, purchase and redeem your copy of Gears of War 4 and get the entore Xbox 360 Gears of War collection for use on Xbox One!

So the codes are meant for console use not, Windows use. Gears 4 is the only one that's available in the Windows Store, so there would not be a way to download the 360 collection through Windows.

GLantern1123

I bought the digital ultimate edition of Gears 4 and I hav not received any codes for the 360 collection yet myself.

Mister Mascot

Hey there ListPrivate,

The website you're linking to is actually for the Gears of War: Ultimate Edition promotion and not the actual promotion for Gears of War 4. You can find more info on that promotion

HERE. To clarify, only codes for the Backward Compatible titles are sent. There is no promotion that offers the Remastered Ultimate Edition currently.

From the promotion page for Gears of War 4

"Gears of War Collection promotion

Note This promotion is not available in China or Japan.

If you purchase and redeem Gears of War 4 on Xbox One or Windows 10 between April 25, 2016, and December 31, 2016, or if you redeem a code for the game as part of a console bundle before December 31, 2016, you'll receive the following Xbox 360 backward-compatible
games:

Gears of War
Gears of War 2*
Gears of War 3
Gears of War: Judgment

*Gears of War 2 is not available in Germany.

These codes are only playable on Xbox 360 or Xbox One. They won't work on Windows 10."

It sounds like you received the proper codes, but if you have any other questions please feel free to let us know!

OndoyBahista

https://support.xbox.com/en-US/games/game-titles/gears-of-war-4-preorder-promotion

Gears of War Collection promotion

Note This promotion is not available in China or Japan.

If you purchase and redeem Gears of War 4 on Xbox One or Windows 10 between April 25, 2016, and December 31, 2016, or if you redeem a code for the game as part of a console bundle before December 31, 2016, you'll receive the following Xbox 360 backward-compatible
games:

Gears of War

Gears of War 2*

Gears of War 3

Gears of War: Judgment

*Gears of War 2 is not available in Germany.

These codes are only playable on Xbox 360 or Xbox One. They won't work on Windows 10.

If you meet the eligibility requirements for the promotion but haven't received your code, it would be best to reach out Xbox Promotions Forums Support.

You can reach them here: >Xbox General Sales & Promotions Forums<

Smwutches

Gears of War:Ultimate Edition is a stand alone game. It is the remastered version of the first Gears of War game. It does not include the other 4 games. The other 4 games are the original 360 versions and were included in 2 different promotions. You would
receive codes for the 4 games if you either purchased and played Gears of War Ultimate by December 31, 2015 (the promotion you linked) or if you preordered Gears of War 4 (which would not include the Ultimate Edition).

Preordered GEARS 4 and didn't received THE GEARS XBOX 360 COLLECTION codes