Preorder Punchard issues

ExtremeGamer · Mar 20, 2018

Hello, for Xbox Live Rewards I preordered Dragonball Fighterz, Sea of Thieves and Far Cry 5 digitally from my Xbox. I got credit for Dragonball, but nothing for
Sea of Thieves, and nothing yet for Far Cry (not sure when it changes, on release or before). Can this be looked into? I reached out to the rewards twitter with no response.

Thank you.

:)

XBLRewards3 · Mar 20, 2018

Preorder punchard not filling

Hi Da NeW ChAmP. Since your purchase of Call of Duty was made prior to the promotional offer period (October 1 to December 31), it does not qualify. Your Shadow of War purchase did qualify, and your Assassin's Creed purchase will qualify once the purchase
processes through our system. It takes about 96 hours for the offer to update from the date of purchase. Pre-order one more qualifying title and you will complete the offer.

Da NeW ChAmP · Mar 20, 2018

Preorder punchard not filling

I have pre ordered call of duty and assassins creed origins and my punch card has not filled up yet. How long does it usually take? Should I contact support if it hasn’t updated the day before AC origins comes out?

XBLRewards8 · Mar 20, 2018

Hello ExtremeGamer,

The punch card is the 1 - 2 - 3 at the top of the page. The body of the page is for standard edition Xbox purchases. You completed this offer on January 27th and it was your February 7th deposit.

XBLRewards8

Hello ExtremeGamer,

The punch card is the 1 - 2 - 3 at the top of the page. The body of the page is for standard edition Xbox purchases. You completed this offer on January 27th and it was your February 7th deposit.

Smwutches

Currently the only offer for preorders is the games on demand punchard. Neither of those games are eligible for that offer and preorders do not count towards VIP.

XBLRewards3

Hi Da NeW ChAmP. Since your purchase of Call of Duty was made prior to the promotional offer period (October 1 to December 31), it does not qualify. Your Shadow of War purchase did qualify, and your Assassin's Creed purchase will qualify once the purchase
processes through our system. It takes about 96 hours for the offer to update from the date of purchase. Pre-order one more qualifying title and you will complete the offer.

themiks

XBLRewards3

Hi themiks. Since your Far Cry 5 purchase was made on the 25th, it has not yet processed through our system. Purchase processing time usually takes 96 hours. Your Sea of Thieves purchase counted towards the offer even though it doesn't say it on the picture.
Sorry about that. You'll see Credits pending soon once the Far Cry purchase processes.

Preorder Punchard issues