Preorder of Madden 20 not possible

tom264-[xboxvenue] · Jun 16, 2019

Hello

For a few times i try to preorder Madden 20, but im only get the errormessage "

"Your payment can not be processed. Contact Microsoft Support"

My Creditcard is ok. im buing another game from the store after i do another try for madden without any problems.

what could be the problem? Preorder not possible from germany?
Click to expand...

:)

{Parity}

For purchasing issues you will need to reach out to
Xbox Support.

The best way to reach Live Support would be here:
https://support.xbox.com/contact-us

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

DenisePerreault1

I pre-ordered Madden 20 and also have a EA Access membership but still cannot get access to my 10-hour trial of Madden 20.

Jp

Madden 20

XBF Chris J

Hello Aaron,

Thank you for posting here on the Xbox forums. First thing you should try out would be a power cycle on your console. This will refresh and clear the cache of your console. Follow the steps here :

How to restart or power cycle your Xbox One console

If the issue persists after a power cycle, I recommend performing a

soft factory reset. This will reset the operating system and delete all potentially corrupted data without deleting your games or apps.
You will have to re-sign into your account, so make sure you know the email and password before performing this step. This will also reset the home Xbox settings.

Please note that if you are part of the preview program, you should

report this issue through the insider hub, as well as to the

insider reddit instead of doing the factory reset.

If you’re ready to reset your console to the factory default settings, follow these steps:

Press the Xbox button to open the guide.
Select System > Settings > System > Console info.
Select Reset console.
On the Reset your console? screen, select reset and keep my games and apps

HackingSpartan8

on the EA Access site Madden 20 is still listed as coming soon for the trial, it doesn't say when it will be available

https://www.ea.com/ea-access#play-first

Hope that helps.

The trial actually released yesterday. Played it and got a message from Xbox Live. Just follow the solution already posted, but the trial is indeed already out

Drizzle J

Did you try to launch it from a message you shouldve received from xbox?

Preorder of Madden 20 not possible