Preorder battlefield 2042 and on launch day I can’t play

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Check if you can find the game in your purchase history and the purchase status is ''completed'', on this link you can check your purchase history.

https://account.microsoft.com/billing/orders/

If the purchase status is ''completed'', clean your console's MAC and try to install the game through the library or store.

To clean the MAC follow this path
Settings>general>network settings>advanced settings>alternative MAC address and click clear and restart the console when prompted.

If your order status is "declined" you will have to talk to your bank to find out why your charge was not authorized.

You're welcome and to access the trial simply follow the steps below:

On your console, open the Store app and search for Battlefield 2042

Select Battlefield 2042 Xbox One - Choose edition

Select Battlefield 2042 Xbox One - this should be the first option with no price available

Select Free Trial with EA Play and then select Install all

If it is multiplayer modes you nerd Cote to play multiplayer

This applies to online only battlefield especially like battlefield 2042

Battlefield 2042 and I bought it at release

cs go and battlefield 2042.

Edit: i think it's a cpu power problem.