Premium Deluxe Problem

Discus and support Premium Deluxe Problem in XBoX Games and Apps to solve the problem; So, I purchased Microsoft Flight Simulator Premium Deluxe on August 18th. It took four days to download and install all the content. Only to find out... Discussion in 'XBoX Games and Apps' started by Mikey1200, Aug 30, 2020.

  1. Mikey1200
    Mikey1200 Guest

    Premium Deluxe Problem


    So, I purchased Microsoft Flight Simulator Premium Deluxe on August 18th. It took four days to download and install all the content. Only to find out that only the standard version was installed on my computer. When I checked the Microsoft Store on my
    desktop, the two upgrades have an exclamation mark next to them that says 'Microsoft Flight Simulator Premium Deluxe Upgrade does not work on this device'. I called customer service and they only offered to refund the difference for the upgrades, which I declined.
    Does anyone know what the problem is? Because if I can't get the upgrades, I'll have no choice but to get the refund before they say they can't refund me.

    :)
     
    Mikey1200, Aug 30, 2020
    #1
  2. Laminar777 Win User

    MSFS 2020 Premium Deluxe Edition Not Working

    Same problem, it shows that it's purchased in the content manager but there's no version and file size next to the premium deluxe content. The MSFS folder in my C: drive actually contains the 787 and other premium deluxe files, so it seems to be a problem
    with Steam unlocking the content rather than actually downloading it.
  3. VadimKolosov Win User

    MISSING CONTENT FOR MICROSOFT FLIGHT SIMULATOR ON THE SERIES X (Premium Deluxe Edition)

    I have the same issue - missing all deluxe planes but have premium ones. XBox store shows that I own Premium Deluxe edition.

    However in-game marketplace lists 3 upgrades - Premium, Deluxe and Premium Deluxe. It shows that I own Premium upgrade, but not two other. And it is exactly what I have even if it is impossible combination - there is no Premium edition, only Premium Deluxe.

    Microsoft support article of PC release times suggests to sign out and sign in with proper email etc. It obviously does not work on XBox where you sign in to XBox

    live.
  4. Jamie Scobie Win User

    Planes are missing from FS2020

    Then why do I have the ones for Premium but not Premium Deluxe?
  5. XBF - Tali Win User

    Beech Baron G58 missing in my version of Premium Deluxe FS 2020

    Hello mikejonesy,

    Thank you for contacting the Xbox Support forums. I understand that you are missing content with your Premium Deluxe edition of Flight Simulator. For additional support, please view the information below.

    For the Microsoft Store version of Flight Simulator, please view: Microsoft Store - Missing Deluxe or Premium Deluxe / DLC content

    For the Steam version of Flight Simulator, please view: Steam - Missing Deluxe or Premium Deluxe / DLC content

    If you have followed the troubleshooting tips suggested and are still encountering the error, you may contact the Flight Simulator team directly at How to contact support.

    Hope this helps!

    -Tali
  6. DillnutMcGee Win User

    Microsoft Flight Simulator 2020 Premium Content missing

    I have the same problem as well. I started off with the XBox game pass version and then bought the full premium deluxe. The content for the premium deluxe shows that I own it and I can see it in the content manager, but it is not available in game.

    I have re-installed the game 3 different times and also tried it on my other computer and the problem is still the same....I cannot access any of the content that's included in the premium deluxe version. I have tried all the tips and tricks I could find
    and it doesn't change anything. I highly doubt that it's just an isolated bug on my end. Hopefully they fix it soon.
Thema:

Premium Deluxe Problem

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