Pre-ordered Quantum Break via Xbox Store, but didn't get any codes

Discus and support Pre-ordered Quantum Break via Xbox Store, but didn't get any codes in XBoX Sales and Promo to solve the problem; Pre-ordered Quantum Break via Xbox Store, didn't get the code for the Windows 10 Version of the or the code for Alan Wake.... Discussion in 'XBoX Sales and Promo' started by Seifer Shepard, Apr 16, 2016.

  1. Seifer Shepard
    Seifer Shepard Guest

    Pre-ordered Quantum Break via Xbox Store, but didn't get any codes


    Pre-ordered Quantum Break via Xbox Store, didn't get the code for the Windows 10 Version of the or the code for Alan Wake.

    :)
     
    Seifer Shepard, Apr 16, 2016
    #1
  2. oSmurfyy
    oSmurfyy Guest
    pre ordered quantum break via xbox store still havent got win 10 code or alan wake code

    pre ordered quantum break via xbox store still havent got win 10 code or alan wake code
     
    oSmurfyy, Apr 16, 2016
    #2
  3. gothicfan95
    gothicfan95 Guest
    Pre-ordered Quantum Break via Xbox Store, didn't get the free Windows 10 Version

    Hi,

    I pre-ordered Quantum Break for Xbox One via Xbox Store, but i don't get the Windows 10 Version.
     
    gothicfan95, Apr 16, 2016
    #3
  4. bowski477
    bowski477 Guest

    Pre-ordered Quantum Break via Xbox Store, but didn't get any codes

    Hey there, Support is investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

    Sorry for the frustrations. Official forum support will return on Monday.
     
    bowski477, Apr 16, 2016
    #4
  5. Mister Quimby
    Mister Quimby Guest
    Hey there Seifer Shepard!

    As Bowski stated above, the appropriate teams are looking into the issue. All eligible users will receive an Xbox Live message with further information.

    Thank you for your patience!
     
    Mister Quimby, Nov 3, 2018
    #5
  6. SaneEquation5 Win User

    Code for Quantum Break!!!

    Please read carefully. Here's the link:
    support.xbox.com/.../quantum-break-preorder

    "If you pre-ordered Quantum Break via the Xbox Store (not from a retailer), you’ll receive codes that allow you to play additional content."
  7. MimicNest Win User

    Didn't receive the code alan wake american nightmare.

    I pre-order Quantum Break at 16th Mar and I didn't receive any code either
  8. Mister Beep Win User

    Quantum Break Pre-Order never received Alan Wake American Nightmare and Quantum Break PC code

    Pre-ordering a code to redeem the digital version of Quantum Break through the Xbox Store before the launch of Quantum Break (which was April 5th, 2016) would have included the digital pre-order bonuses. However the disc version would not have been eligible.

    Again, sincere apologies for any frustration this may have caused. For more information, check out the
    Quantum Break on Windows 10 FAQ. I'll quote the relevant piece below:

    Free Quantum Break Windows 10 game offer valid with pre-order of digital copy of Quantum Break for Xbox One, by April 4, 2016, from Xbox Store, Xbox.com, participating retailers, or inside Quantum Break Xbox One console bundles, while supplies
    last (physical game discs and bundles with Quantum Break game discs are excluded from this offer). Quantum Break Xbox One codes purchased at retail and inside bundles must be redeemed on the console or at Xbox.com by April 4, 2016 11.59 PM
    Pacific Time. Windows 10 game redemption code will be sent via Xbox system message around the week of April 5, 2016. (In US, UK and Canada, codes with pre-order of the Xbox One Special Edition Quantum Break Bundle can be redeemed by April 10th, 2016, 11.59
    PM Pacific Time.) For Windows 10 game system requirements see www.quantumbreak.com/windows10. Offer available in all Xbox Live markets except China.
  9. JamieDeGrazio Win User

    Preordered Digital Quantum Break. Have not received Alan Wake

    More info: I purchased Quantum Break via Xbox on February 12. Quantum Break has installed. Alan Wake for Xbox 360 was given free as a pre-order bonus. I never received any code for it, and it has not been added to "My Games" list.
  10. Mister Beep Win User

    Quantum Break Pre-Order never received Alan Wake American Nightmare and Quantum Break PC code

    Hey there,

    Did you get the physical disc copy of Quantum Break? The Windows 10 code for Quantum Break, in addition to American Nightmare, is exclusive to customers who pre-ordered the game digitally through the Xbox Store or redeemed a game code before the game's release.
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Pre-ordered Quantum Break via Xbox Store, but didn't get any codes

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