Pre-Order not showing up

tylerbrowne2 · Mar 13, 2023

I have pre-ordered WWE 2K23 Icon Edition, but when I go into the xbox store, I don't have an option to install the game (it just gives me the option to buy it again). I've checked my order history and it is saying that the transaction has gone through (and I've been billed for the money). and I've tried Clear local save data and clear alternative mac network but nothing working

:)

COLEWARREN1

Oh ok that makes sense. Thanks alot for your help Samy👍

COLEWARREN1

It just says pre ordered but on my xbox it isnt in my games and apps ready to pre install. I have got the pre order bonus installed though as when i was on the store it said "manage you own this" and when i clicked that it was there to install but the main game isn't.

Rostom L

Got it. Let’s try to install the game using an Xbox app on mobile.

First, enable the remote features on your Xbox console.

Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings > Devices & connections > Remote features.
Select the Enable remote features checkbox.
Under Power options, select Sleep.

On your Xbox app on mobile, sign in your account and search for the game and check if there’s an option to install it to your console.

Rostom L

Hi tylerbrowne2!

May I know from which country are you currently located?

Make sure first that your pre-order was successful or paid successfully already to your account by checking your order history on https://account.microsoft.com/billing/orders/ and please confirm if it’s on your correct Xbox profile by checking your gamertag on https://account.xbox.com/Profile

SammyVS

Sorry for asking, you mentioned it earlier. My bad. So I pre-ordered the game to check something and the game is not available for download yet. Only the add-on was installed. Probably when it's less than 10 days to launch you'll be able to download the entire game

Pre-Order not showing up