Pre-order may have been refunded or cancelled

Hey MinusThreat.

Thank you for reaching out to the forum. You can go to account.microsoft.com to check the current status of your order. It might have been delayed
or cancelled by the developer, or there might be a payment issue. Normally you will be charged 10 days before release. If not, you'll need to contact support http://
support.xbox.com/contact-us.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Yes, it is possible you may be requesting your refund by following the instructions on the link below.

https://support.xbox.com/en-us/help/subscriptio...

- Normally refunds are made within 3 to 5 business days.

''You should not need to submit a request for a refund when you cancel a pre-order. If you've already been charged for the content you pre-ordered, those charges will automatically be refunded to you if you cancel the order before the content is released. To cancel the pre-order:

Go to your order history.

Find the pre-ordered content.

Select Cancel item.

''If you've already been billed and are unable to cancel, check purchases that may qualify for a refund again to see if your purchase is listed. If you paid with your account balance and don’t see your purchase, you can submit a refund request.''

*Thanks in advance for contacting, I hope this can help you.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to cancel the pre-order and then pre-order your preferred game edition, Ryan.

Since it's not yet released the refund will be automatic once you cancel if you have been charged already. To cancel the game pre-order you can do so by signing in to https://account.microsoft.com/billing/orders.

Sorry for the confusion. If you have already canceled the game, it means that you have not been charged which is why there is no refund.

Because if you have been charged or the pre-ordered game and you canceled it, the refund will be automatic. Will depend on your bank on when they will credit back the money.

If you haven't been charged yet, you can cancel the pre-order at http://account.microsoft.com and then pre-order the version you want.

If you have already been charged, you'll need to submit a refund request. https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders