Pre-order bonus never received?

Discus and support Pre-order bonus never received? in XBoX Sales and Promo to solve the problem; I pre-ordered Titanfall 2 via Xbox Store on my Xbox One. I did so because it prompted a promotion of 15,000 points back as pre-order bonus. I have... Discussion in 'XBoX Sales and Promo' started by Drunatic, Feb 20, 2017.

  1. Drunatic
    Drunatic Guest

    Pre-order bonus never received?


    I pre-ordered Titanfall 2 via Xbox Store on my Xbox One. I did so because it prompted a promotion of 15,000 points back as pre-order bonus.

    I have heard that it is ineligible because it is a digital pre-order for some reason, even though this was never mentioned and was my route of purchase through the link.

    What's the deal? The game has dropped $35 now so if I had simply waited, I would have saved more instead of waiting for a rebate I may never receive?

    :)
     
    Drunatic, Feb 20, 2017
    #1
  2. Pulsar Thunder
    Pulsar Thunder Guest
    Still haven't received pre order bonus for quantum break.

    I pre ordered quantum break but I never received any of the pre order bonuses.
     
    Pulsar Thunder, Feb 20, 2017
    #2
  3. Ivory0801
    Ivory0801 Guest
    Rewards no deposited for Resident Evil Biohazard Pre-Order

    Order# 11086215264 never received 15,000 rewards points or pre-order bonus content for resident evil biohazard.
     
    Ivory0801, Feb 20, 2017
    #3
  4. Mister Maka
    Mister Maka Guest

    Pre-order bonus never received?

    Hey there Drunatic.

    Are you referring to an Xbox Live Rewards promotion? For questions and concerns regarding the Xbox Live Rewards program, please head over to

    their forums here.
     
    Mister Maka, Feb 21, 2017
    #4
  5. Drunatic
    Drunatic Guest
    ... I've posted this 3 separate times now, each time recommended by a representative to post elsewhere.
     
    Drunatic, Feb 27, 2017
    #5
  6. Mister Beep
    Mister Beep Guest
    Did you post in the support section of the
    Xbox Live Rewards Questions Forum     specifically? That is the primary place for assistance with Xbox Live Rewards. Please be sure to post in the support section of that forum to receive assistance.
     
    Mister Beep, Feb 27, 2017
    #6
  7. Drunatic
    Drunatic Guest
    Yes. That was the first forum I posted to 2 months ago.
     
    Drunatic, Feb 27, 2017
    #7
  8. Smwutches
    Smwutches Guest

    Pre-order bonus never received?

    You have already been given a response in the Rewards forums too. The purchase was not eligible for that offer since it was purchased digitally and not as a physical disc as per the terms of the offer.
     
    Smwutches, Feb 27, 2017
    #8
  9. Drunatic
    Drunatic Guest
    I am aware and unsatisfied with this false representation. No such terms were given that prompted notice of exclusion determined by the purchase source.
     
    Drunatic, Feb 27, 2017
    #9
  10. Mister Beep
    Mister Beep Guest
    Hey Drunatic,

    Since we're unable to assist with Xbox Live Rewards inquiries, and it sounds like you already have been given the appropriate response, we're unfortunately unable to assist further. If you have any additional Xbox Support questions, please feel free to post
    a new thread.

    Thank you for understanding.
     
    Mister Beep, Nov 3, 2018
    #10
  11. XBLRewards8 Win User

    Never received pre-order bonus

    Hello Drunatic,

    This is the only source for up to date support on Xbox Live Rewards offers. As stated previously, the only offer that would have awarded a digital pre-order of Titanfall 2 with 15,000 Credits would have been the MicrosoftStore.com pre-order offer. However,
    since your purchase was not made from this storefront, it was not eligible for that offer.
  12. XBLRewards8 Win User

    Never received pre-order bonus

    Hello Drunatic,

    We pass user complaints/feedback on promotions to our promotions/marketing team. All information on our offers are available on our FAQ at (https://rewards.xbox.com/faq/). The only offer promoting a 15,000 Credit
    Reward for a single purchase in the month of September (when you made your Titanfall 2 purchase) was the MicrosoftStore.com pre-order offer. That offer redirects to the MicrosoftStore.com page. Our promotions include links to the FAQ page where the information
    on the offer is available. Since your purchase was made digitally from the Xbox store (it is not possible to make physical purchases from that storefront, which is why this offer is run through MicrosoftStore.com), it was not eligible for this offer.
  13. Drunatic Win User

    Pre-order bonus never received?

    You have already been given a response in the Rewards forums too. The purchase was not eligible for that offer since it was purchased digitally and not as a physical disc as per the terms of the offer.
    I am aware and unsatisfied with this false representation. No such terms were given that prompted notice of exclusion determined by the purchase source.
  14. Drunatic Win User

    Pre-order bonus never received?

    Did you post in the support section of the
    Xbox Live Rewards Questions Forum     specifically? That is the primary place for assistance with Xbox Live Rewards. Please be sure to post in the support section of that forum to receive assistance.
    Yes. That was the first forum I posted to 2 months ago.
  15. Mister Beep Win User

    Pre-order bonus never received?

    Did you post in the support section of the
    Xbox Live Rewards Questions Forum     specifically? That is the primary place for assistance with Xbox Live Rewards. Please be sure to post in the support section of that forum to receive assistance.
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Pre-order bonus never received?

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