Pre-Order and Cancellation of a Game

Discus and support Pre-Order and Cancellation of a Game in XBoX Sales and Promo to solve the problem; I bought Call of Duty: Black Ops Cold War on September 6th, and it was charged to my debit card, and I got an email telling me my transaction went... Discussion in 'XBoX Sales and Promo' started by Juice1603, Nov 10, 2020.

  1. Juice1603
    Juice1603 Guest

    Pre-Order and Cancellation of a Game


    I bought Call of Duty: Black Ops Cold War on September 6th, and it was charged to my debit card, and I got an email telling me my transaction went through and a confirmation number. Within days I realized I did not purchase the right one and went to my order
    history and hit cancel, because that was the only way it showed to get a refund. I never got it and I kept waiting.

    Fast foward to days before the release of the game, and I called Xbox Support and the lady told me I never even got charged so she couldn’t help me. So I just got robbed by Microsoft for $63.99, and I can’t even access the game? I can’t redownload, or do
    anything. So now here I am, asking anyone for help or advice as to what to do now, if there’s even anything I can do, to either be able to access the game I bought, and was charged for, or be able to get my money back. Thank you in advance.

    :)
     
    Juice1603, Nov 10, 2020
    #1
  2. EggsBoxJuan Win User

    Cancelling pre-order games?

    Hi, as the Ambassador says you can cancel the pre-order by contacting Xbox support, I would recommend you call them by phone.

    support.xbox.com/.../pre-order-faq

    Can I cancel a pre-order?

    Yes, before we release the game, you can cancel your pre-order by contacting Xbox Support.
  3. Peter R Fleming Win User

    If i pre order the UE version of gears 5 with game pass, and i decide to buy the actual game later on, do i have to buy the ultimate edition or could i still get the standard one? - thanks

  4. MetalGearFloppy Win User

    Has anyone have a spare 9 Digit Destiny Beta Code They Could Message Me Please Please?

    Just pre-order the game, get a code, then cancel the order.....
  5. dempup Win User

    Insurgency :Sandstorm

  6. StuartATrueRed Win User

    How do I keep my digital pre-orders from being cancelled due to a delayed release date? Ex: Cyberpunk 2077

    The only way it would be cancelled, is if you cancel the pre-order. Just because a game gets delayed, does not mean your order would be cancelled.
Thema:

Pre-Order and Cancellation of a Game

Loading...

  1. Pre-Order and Cancellation of a Game - Similar Threads - Pre Order Cancellation

  2. What to do when a pre order says canceled

    in XBoX Games and Apps
    What to do when a pre order says canceled: I pre Ordered the final shape a while back and got all the stuff for it now I don't have anything for it because it's telling me that the order didn't run through i used a visa gift card...

  3. My final shape pre order got cancelled again

    in XBoX Games and Apps
    My final shape pre order got cancelled again: I pre ordered the dlc and it’s been cancelled for a second time . I have all the items from preordering it before but now it wants me to buy it again 029b8303-f6a6-4a87-8281-0ba5eb95fe74

  4. I bought/pre-ordered The Final Shape for Destiny 2 and it got cancelled, and im wondering...

    in XBoX Accessibility
    I bought/pre-ordered The Final Shape for Destiny 2 and it got cancelled, and im wondering...: I bought/pre-ordered The Final Shape for Destiny 2 and it got cancelled, and im wondering why it got cancelled 6b711641-1129-46fd-8595-cffd27ba621d

  5. Why was my pre-order cancelled?

    in XBoX Games and Apps
    Why was my pre-order cancelled?: So i pre-ordered Modern Warfare III. I was charged, and everything was fine. I got an email saying that it was declined. I haven't received a refund or anything..is there a way i can fix this? Id...

  6. How do I cancel a pre order?

    in XBoX on Windows
    How do I cancel a pre order?: I am trying to cancel it but there seems to be no way to do it unless if I am just looking at it wrong. It is trying to constantly bill me when I want to cancel it...

  7. i canceled a pre order and it said i got refunded earlier today but never got my money back...

    in XBoX on Windows
    i canceled a pre order and it said i got refunded earlier today but never got my money back...: I canceled a pre order and it says i got refunded but i never got my money back 3f45b6f8-3651-4a48-b1f3-14e99f019650

  8. How do I re-order a pre-order that was cancelled?

    in XBoX Games and Apps
    How do I re-order a pre-order that was cancelled?: I pre-ordered EAFC24 last month when if you pre-ordered the game, you would get a 7-day early access. That order got cancelled for some reason and I talked to someone at microsoft-help and they...

  9. Pre-Order cancelled no refund yet

    in XBoX Games and Apps
    Pre-Order cancelled no refund yet: Hello I pre-Order MW3 and Still haven’t gotten my refund for it and I use my Card for it and Have proof that I got charged right away when Will I be getting my money back it’s been around 2-3...

  10. Why did my pre order for mortal kombat 1 say it’s been cancelled?

    in XBoX Games and Apps
    Why did my pre order for mortal kombat 1 say it’s been cancelled?: I pre ordered the mortal kombat 1 premium edition and it went through and took the money out of my bank account and I was even able to play the beta but now it says my order was cancelled....