Powering on problem

Wolverine10 · Jan 2, 2014

Having trouble with powering on my XB1.

All voice commands work except for the "Xbox On" command. Yes, I have the "Instant on" option turned on and yes the "wake up Xbox" option on. All other commands work just fine, so not sure why this command doesn't work.

Also if I try to turn on my XB1 with the controller, the controller just flashes and never turns on the XB1. If I then manually turn on the XB1 the controller gets in to a weird state...keeps flashing, never connects to the system and I have to pull the
battery of the controller to the reset it.

So basically the only way to turn the system on is to manually hit the button.

Any thoughts?

:)

FoundPorpoise81 · Jan 2, 2014

powering on

When I press the power button it dings but no light goes on and the xboxone doesn't start. I tried holding down the button for 45 seconds; didn't do anything. Please help me

dn2ak · Jan 2, 2014

Major problem powering on XB1 Elite

Hi guys

I would really appreciate any help from the volunteers.

Here are the technical problems with my XB1 Elite:

1. Although the power supply brick and XB1 may be on, we just have a blank screen. It often won’t recognize the HDMI connection.

When the console is completely turned off, the TV suddenly recognizes the HDMI connection, which is bizarre.

The console may work for say 5 occasions but then I won’t be able to turn it on properly for another 30 occasions.

2. Games, apps, and the console dashboard often freezing/crashing.

My attempts to fix it.

· All home equipment checked and is fine e.g. TV, HDMI, plug sockets etc. This includes changing HDMI cables, and changing the HDMI port on the TV

· I have tried a complete hard reset many times e.g. holding down ‘power’ button for 10 seconds. 95% of the time this doesn’t work

· Following Microsoft’s troubleshooting advice, I have tried to reset the display settings by pressing ‘bind’, ‘power’, and ‘eject’ for 15 seconds but this has not worked

Do you guys have any suggestions?

MattyBobo · Jan 2, 2014

I had the exact same problems as you with the turn on function and weird controller behavior after. Turned out it was a defective power brick for the Xbox One. I only found this out after the power brick overheated and shut my Xbox off in the middle of Madden.
If you touch your power brick and it is hot to the touch (it should only be slightly warm) then you have the same issue as I did and you should return it to the store for exchange. I did this and the turn on feature works perfectly on the new one.

MattyBobo

I had the exact same problems as you with the turn on function and weird controller behavior after. Turned out it was a defective power brick for the Xbox One. I only found this out after the power brick overheated and shut my Xbox off in the middle of Madden.
If you touch your power brick and it is hot to the touch (it should only be slightly warm) then you have the same issue as I did and you should return it to the store for exchange. I did this and the turn on feature works perfectly on the new one.

A Blue Illusion

Not sure what is going on from what you've posted. If the lamp is glowing but when you plug it into the console it shuts down, that means you're leaving it plugged into the wall outlet, but plugging it into the back of the console. Or at least that's what
I'm gathering as it's the only thing that makes sense to me.

Have you tried unplugging both ends of the power supply, from the console and the main outlet? The power supply has its own built in surge protector which can trip if a power surge/fluctuation occurs. Resetting the power supply requires unplugging it from
both the outlet and the console and waiting a good 10 seconds for it to reset. Then plug it into the console first, then the wall outlet.

Also, since the power supply does have its own surge suppressor built in, it is recommended to plug it directly into a wall outlet and not into a power strip/surge suppressor. This doesn't always cause problems if you do, but it can.

Last, I assume that the power supply lamp is glowing the right color when you say it is on. White when the console is turned on, or powered down in Instant On mode. Orange when powered down in Energy Saver mode. Flashing orange or no light indicates a problem
with the power supply.

I'd try resetting the power supply as I described above and it's worth trying to plug it straight into an outlet (if you do have it plugged into a power strip). If you still can't get the console to turn on, then it sounds like there might be a problem with
the console itself.

Mister Maka

Hey there willsot.

We recommend reaching out to
Phone/Chat support in regards to a different power adapter. Generally we aren't able to provide alternate power supplies, but they may be able to steer you in the right direction.

GrowlingYapper

1 Have you updated your controllers.

2 Have you assigned your controllers to your GT in Settings/Devices & Accessories.

OK Fowl

I have seen this happen on My X Console when we have had a power outage or power fluctuation. Is it possible there has be a power outage or other power event since you last turned the console on?

Powering on problem