Post 'free premium period'.. severe lag at launch and unable to purchase premium subscription

Discus and support Post 'free premium period'.. severe lag at launch and unable to purchase premium subscription in XBoX Games and Apps to solve the problem; The moment that the 'free' period was over on the new iOS app, it's now taking forever for the app to sign me in and sync. Also I am unable to purchase... Discussion in 'XBoX Games and Apps' started by IonEntity871, Dec 30, 2016.

  1. IonEntity871
    IonEntity871 Guest

    Post 'free premium period'.. severe lag at launch and unable to purchase premium subscription


    The moment that the 'free' period was over on the new iOS app, it's now taking forever for the app to sign me in and sync. Also I am unable to purchase a subscription. Apple has indicated that they can only help me if the issue is iTunes related; not app
    related.

    Method for getting support from Microsoft is deplorable. I have zero confidence in resolution.

    :)
     
    IonEntity871, Dec 30, 2016
    #1
  2. MichaelPolinske
    MichaelPolinske Guest
    Purchase Premium on iOS

    I am unable to purchase a Premium Subscription to Microsoft Solitaire Collection on either my iPad or iPhone running iOS 10.2.

    I do have a Premium Subscription on my Windows 10.

    I also created a new Xbox ID to try to purchase it on my iOS devices and that did not work either.
     
    MichaelPolinske, Dec 30, 2016
    #2
  3. Michael Bojan
    Michael Bojan Guest
    Premium multiple Devices?

    Hi I am having problems purchasing another premium subscription, on the other device

     
    Michael Bojan, Dec 30, 2016
    #3
  4. Michael Bojan Win User

    Premium multiple Devices?

    Hi I am having problems purchasing another premium subscription, on the other device

    Hey there v Sim CO,

    To clarify, a Subscription for Premium is for use on a single device, if you're wanting to use Premium services on another device you'll need a separate subscription. Is the issue that you're unable to purchase a subscription or that you were looking to
    transfer it?

    Let us know!
  5. Mister Mascot Win User

    Premium multiple Devices?

    Hey there v Sim CO,

    To clarify, a Subscription for Premium is for use on a single device, if you're wanting to use Premium services on another device you'll need a separate subscription. Is the issue that you're unable to purchase a subscription or that you were looking to
    transfer it?

    Let us know!
  6. MRizkBV Win User

    Battlefield 4, bad support.

    Did you buy premium for Battlefield 4 separately, or got it for free during the promotional period using an EA Access subscription? If free using EA Access subscription then you must subscribe again before you get access to the DLCs again.
  7. MaybeFinished Win User

    Battlefield 4, bad support.

    Did you buy premium for Battlefield 4 separately, or got it for free during the promotional period using an EA Access subscription? If free using EA Access subscription then you must subscribe again before you get access to the DLCs again.
    i bought it seperately, i did have ea access though, but i didnt get premium THROUGH ea access. all EA support technicians ive talked to said i owned premium but there isnt any help towards me. they havent told me anything else other than i have it.,
  8. Mister Mascot Win User

    Premium multiple Devices?

    Hi I am having problems purchasing another premium subscription, on the other device

    Hey there v Sim CO,

    To clarify, a Subscription for Premium is for use on a single device, if you're wanting to use Premium services on another device you'll need a separate subscription. Is the issue that you're unable to purchase a subscription or that you were looking to
    transfer it?

    Let us know!
    Thanks for the clarification,

    What type of device are you having the issue with? Is it a normal desktop PC running Windows 10? If so, is the computer fully up to date? What sort of troubleshooting steps have you tried already?
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Post 'free premium period'.. severe lag at launch and unable to purchase premium subscription

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