Post Email-change issues

Discus and support Post Email-change issues in XBoX on Consoles to solve the problem; I already successfully changed the email associated with my Microsoft account, using the steps laid out by Microsoft, and am logged in with my new... Discussion in 'XBoX on Consoles' started by Rim Go Hard, Aug 24, 2020.

  1. Rim Go Hard
    Rim Go Hard Guest

    Post Email-change issues


    I already successfully changed the email associated with my Microsoft account, using the steps laid out by Microsoft, and am logged in with my new email on my Xbox, but now I am unable to access my profile, privacy settings, or online play features.

    :)
     
    Rim Go Hard, Aug 24, 2020
    #1
    1 person likes this.
  2. kaw203 Win User

    Email change issues

    We had to do it by phone support
  3. Mister Quimby Win User

    Email Change Issues

    Hey there Joa Persoa!

    Sorry to hear about the issue! In order for you to use the email address associated with Joa Persoa on your Zemathas account, you will need to first remove the email address from your Joa Persoa account in order for you to add this to your Zemathas account.
    Before you remove the email from your account, you will need to first add a new email address. This may be why you received the reserved domain error. Once you have tried removing the email account from your Joa Persoa account, try adding it your Zemathas
    account. You can also find out more information on our Manage your Microsoft Account FAQ. If
    the issue continues to occur, I recommend reaching out to phone or chat support for further assistance from our Contact Us page. Thanks!
  4. EyeAmTheDanger Win User

    Email change issues

    If you know the email address, try resetting the password on account.live.com by clicking the link labeled "can't access your account". If you are able to reset it, sign in to account.live.com and click on Security Info in the grey strip to the left. It
    is going to ask you to prove you own the account by sending you an email or text, or asking you a security question. If you can use one of these options, doing so will take you to your security proofs screen. Once there, make sure the alternate email, phone
    number and security question sections are updated. As far as the invalid credit card goes, you may have to put another one on or call Xbox Support.
  5. TrendyPorpoise Win User

    Email change issues

    Ahh ok! Thanks, probably going to try that!
  6. Zemathas Win User

    Email Change Issues

    To help (potentially) expedite things, this is the other account.

    Again, thanks. :)
Thema:

Post Email-change issues

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