Possible solution to not working Dolby Access app

Discus and support Possible solution to not working Dolby Access app in XBoX Games and Apps to solve the problem; I kept having problems with Dolby Atmos working using the Dolby Access app on the Xbox One S. But, now is working fine and able to watch Netflix with... Discussion in 'XBoX Games and Apps' started by JayJoe1, Mar 21, 2020.

  1. JayJoe1
    JayJoe1 Guest

    Possible solution to not working Dolby Access app


    I kept having problems with Dolby Atmos working using the Dolby Access app on the Xbox One S. But, now is working fine and able to watch Netflix with no problems, also it's simple to to do this work around the app. It's not a for sure fix, but it worked
    for me, go to Dolby Access website with a PC or Iphone and download the app and send to your Xbox through the website. I believe the only problem now after doing this is the Dolby Access app within the Xbox's itself.

    :)
     
    JayJoe1, Mar 21, 2020
    #1
  2. BassFern236860 Win User

    Xbox One S and Dolby Atmos

    I am having the same issue, and DTS;X is not being detected either from disc either. Atmos from the Dolby Access app and the Netflix app work properly.

    Did you find a solution?
  3. KTM192AK Win User

    Xbox One X, Dolby Atmos Not Working, Makes Distorted Crackling Sound

    Update:

    I have now tried a 4K Blu-ray disk and can confirm that Dolby Atmos works with it. I used the AVR Key so HDR would go to my LG OLED TV and the Dolby Atmos Sound would go to my non-HDCP2.2 Marantz SR7009 Receiver. I now believe the problem is with the Dolby
    Access App and not with the Xbox One X's operating system itself since the 4K Blu-ray would send its own Dolby Atmos track to the receiver bypassing the Dolby Access App. Where with Games and the Demo's in the Dolby Access App are using that App to process
    the Dolby Atmos signal. Thus I believe it is a problem with the Dolby Access App, but i don't know how that ties into the operating system or how the Blu-ray player app integrates with the Xbox's operating system or bypasses it because of that pass-through
    setting that lets the receiver process the Atmos Signal. Either way I have concluded there is nothing more I can do, it's definitely an issue with either the operating system or Dolby Access App having compatibility issues.
  4. venkatavanapalli Win User

    Netflix Dolby Atmos titles not playing on xbox one S

    I contacted Netflix customer support and they provided the exact same resolution.

    I uninstalled and reinstalled dolby access app and now netflix dolby atmos works.
  5. lun lun2 Win User

    Dolby atmos for home theater not working on my Xbox series s

    you need to purchase the Dolby access app that contains the Atmos license, you can get a demo of it to make sure it will work for you
    Thank you I’ll check out the app later. Is the headset app purchase in the Dolby app? I can’t see which to purchase and in the Dolby app they said my system Dolby atmos for home theater is ready and turned on checked .
  6. Shockinger Win User

    Xbox Wireless Headset Mic Issues

    I bought a Bluetooth 5.0 dongle. The sound works better but not flawless. Using with the dolby atmos app (dolby access) works great. But sometimes the sound starts to crackle. But with the official xbox adapter for Windows. It's unusable!
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Possible solution to not working Dolby Access app

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