Possible hardware issue

xStonyBolognax · Jan 16, 2020

So yesterday I was playing the new Modern Warfare and suddenly my frame mate dropped tremendously. My screen lagged terribly then the game froze in the lobby. So I hard reset my xbox. Turned back on and it froze in the green xbox screen. So I reset again.
Now all I get is no signal and occasionally just black screen. Not long ago my screen actually came up on troubleshoot menu so I selected the factory as I was told when I contacted Microsoft themself. But again, it froze amidst that as well. Has anyone had
this issue and knows how to fix it? The nearest Microsoft store to me is over an hour away and I dont have a vehicle currently. I'm really hoping it's notthe HDMI retimer chip.

EDIT: Screen came on to troubleshoot again. E102

:)

Ruthless Rizza

Hey ShinobiSword,

i noticed you have an external hard drive in use with your console, are the games that are crashing installed on your internal or external hard drive?

if they are on the external drive it may be worth trying to move the install of the game to your internal drive and having another go.

Hope this helps, best of luck!

ShinobiSword

ive tried installing to both external and internal with no success. in the video all those games are on the internal storage.

XBF Brad A

Hello Stoney,

Thanks for the replies. Definitely sounds like a hardware issue. You will need to go the

device support. Here you can see If the console is still in warranty, and set up a repair. Which we strongly suggest in this case.

Thanks,

Brad

xStonyBolognax

The xbox itself is failing to properly start up period. It occasionally comes on but freezes when I hit factory reset.

ThisGameIsSucky

Your issue could also have something to do with the reported litany of issues that have plagued multiple users since the new Modern Warfare's launch rather so than it being a hardware issue. If its been happening only Modern Warfare but not prior to the
issue being first encountered, then the issue could be with the game so much as it could be with the console.

There's an Activision support article you may want to check out here.

https://support.activision.com/mode...r-game-freezes-in-call-of-duty-modern-warfare

Other articles for support over the game can also be found here.

https://support.activision.com/modern-warfare

If you've been through this troubleshooter as well, you may want to check out the warranty and service landing page for information on how you may be able to send your console in from home or the post office rather than having to go to the Microsoft Store
itself.

https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution

https://support.xbox.com/en-US/browse/xbox-one/warranties-and-repair

Possible hardware issue