¿Por que no se entregan los puntos que gane de microsoft rewards xbox?[Translation-Why are...

Hoy 21/07/2020 Hubo una oferta para ganar puntos que al gastar 20 MXN (Peso mexicano) y recibir mínimo 10 puntos, ganaría 10,000 puntos. gaste 27 MXN en la tienda de avatares para poder canjear los puntos, luego vi que no me los dieron, descubri que tenia
que comprar en microsoft store Xbox (Se supone que la tienda de avatares comparte con microsoft store), luego compre en la tienda de xbox un complemento de 20 MXN y luego fui a canjearlo a microsoft rewards xbox y NO me canjeo los puntos. Lo unico que hace
esa oferta es mandarte a la pajina de Microsoft para ganar puntos (TENGO EVIDENCIA DE QUE GANE 10 PUNTOS POR GASTAR 20 MXN YA QUE SOY NIVEL 2, ESTA EN MI HISTORIAL).

Gracias a USTEDES perdi todo mi dinero. Por favor ayudenme, Minimo devuelvanme todo el dinero que gaste.

[Translation-Today 07/21/2020 There was an offer to earn points that when spending 20 MXN (Mexican Peso) and receiving a minimum of 10 points, you would earn 10,000 points. I spent 27 MXN in the avatar store to be able to exchange the points, then
I saw that they did not give them to me, I discovered that I had to buy in the Microsoft store Xbox (The avatar store is supposed to share with the Microsoft store), then I bought in the store from xbox a complement of 20 MXN and then I went to redeem it to
microsoft rewards xbox and I do NOT redeem the points. The only thing that offer does is send you to the Microsoft page to earn points (I HAVE EVIDENCE THAT I GAIN 10 POINTS FOR SPENDING 20 MXN SINCE I'M LEVEL 2, IT'S IN MY HISTORY).Thanks to YOU I lost all
my money. Please help me, Minimo, give me back all the money I spend.]

:)