Пополнение аккаунта картой оплаты [Translation-Recharge your account with a payment card]

BilateralRuby39 · Mar 11, 2019

Добрый день, в 2017 году мной было куплено несколько карт оплаты аккаунта xbox live на 1000р. Потом я о них забыл, сейчас попробовал ими воспользоваться и мне выдается ошибка:

App-RubCsvCurrencyMismatch

8uYGDfJd0kSCBgBs.1.0.6.15

Что делать? Неужели карты пропали?

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[Translation-Good afternoon, in 2017, I bought some Xbox Live account payment cards for 1000 p. Then I forgot about them, now I tried to use them and I get an error:

APP-Rubcsvcurrencymismatch

8uYGDfJd0kSCBgBs. 1.0.6.15

What should I do? Are the cards gone?]

:)

XBF Brad A

Hello Ruby,

Thanks for posting your question on the forums. You will need to request a call from support and go over it with them.

When you go to Contact Us to get it to request a chat follow these steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

{Parity}

It is possible they expired. You can reach out to
Xbox Support for assistance.

RomkaZzz

Увы и ах, все аккаунты с рублей сейчас переводят в доллары, жаль что ты ранее их не обналичил. Ошибка говорит как разро том что валюта не совпадаетссвалютой регииона.

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[Mod Translation - Alas, all accounts from rubles are now converted into dollars, it is a pity that you have not cashed them before.
The error says as a bit that the currency does not match the currency of the region.]

FinishedSiren91

Здравствуйте, необходимо удалить кредитную карту из способов оплаты.

[Translation: Hello, you need to remove
a credit card from the
payment options.]

XBF Felixx P

Hello

мишамиша_937!

Thanks for reaching out to Xbox forums support.

I understand that you're having issues trying to redeem a code.

I would suggest setting up a call back from Xbox Customer Support so that they can check the status of the code that you're trying to redeem and to make sure everything is okay with your billing information. (Follow the steps below to set up a call-back)

Asprovided above the best way
to reach Live Support would be here: https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know how it all works out!

Felix

Xbox forums support

Пополнение аккаунта картой оплаты [Translation-Recharge your account with a payment card]