Poor Support

Discus and support Poor Support in XBoX on Consoles to solve the problem; How can Xbox's so called support team actually help anyone when they can't even speak English? the amount of times i have tried contacting Xbox support... Discussion in 'XBoX on Consoles' started by Caleceus, Jul 7, 2020.

  1. Caleceus
    Caleceus Guest

    Poor Support


    How can Xbox's so called support team actually help anyone when they can't even speak English? the amount of times i have tried contacting Xbox support for my message just to be read by some degenerate that scims the first line then begins to type a reply
    that isn't even slightly related to my question or issue. They're clearly using google translator or something similar because they can't even understand what you're trying to describe to them. I have seen this with so called Xbox "Ambassador's" as well. They
    lightly read your post then give you some generic copy and paste reply claiming they're experts on the topic when they couldn't even be bothered reading your whole message before replying like how lazy are you? seriously. The way Xbox treats their longtime
    loyal customers is disgusting. Even with account suspensions you get one chance to "appeal" for your ban and if you say the wrong thing or something the enforcement doesn't agree with that's your account, games, years of progress all gone because some Xbox
    enforcement team overlord decides whether or not your appeal message is worthy enough for a second chance. At least try to pretend you care Xbox.. treat your fans/customers with a little care and respect it would honestly go a long way instead of ignoring
    them or brushing them off because you simply can't be bothered. I fear my relationship with Xbox is at a end coming from a 7 year Xbox live veteran, such a shame.

    :)
     
    Caleceus, Jul 7, 2020
    #1
    1 person likes this.
  2. kingvas78 Win User

    poor support

    I had to switch email address for my account. I took about 1/2 hour on the phone. I even got 6 months free Live membership from them.
  3. xenomorph v1 Win User

    poor support

    @ OP

    "Just trying to get them to transfer over old account to new xbox one"... Please explain?
  4. Burnin TODI Win User

    poor support

    They just said "can't help you"? Or, did they direct you somewhere to fix it online? You say you must have changed your e-mail, then say you haven't changed anything for three years....which is it?? They're, their and there.
  5. smileskybird Win User

    poor support

    I've had my account since I joined 3 years ago. It uses my yahoo email but am considering changing the primary email which my M account is associated too. You should be able to use your profile on 360 and 1 with no problems but sometimes people do have problems.
    Just because you may want to change your primary email address which your account is associated with doesn't mean your account should experience problems. M puts a lot of effort into Xbox Live. One of my friends said he couldn't play Minecraft on his old account
    anymore so he had to create a new account. Usually the Support staff should be more helpful than this, or try to chat/message support service instead of phoning them. Support staff in my experience have always been approachable but sometimes you get the odd
    one. They do officially represent M so they should have high standards.
  6. XBF Jeremy Z Win User

    poor XBOX support

    Hiya Ahmed,

    Thank you for contacting Forum support and I'm sorry to hear about any issue(s) you may have had with customer support.

    Although, I do see here that you have created a second thread about the same issue/situation which is in violation to our

    Xbox Forum Guidelines.     (Rule 13)

    As such, this thread will be locked, please refer to your latest post:

    Poor Xbox One Support

    Thank you
Thema:

Poor Support

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