Poor quality remote play streaming - Xbox series S/X

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello EirikHaga,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Thanks for bringing this concern to our attention. Based on your description you are getting poor quality of remote play on your laptop. Let us check on this together and sort this out in timely manner.

For us to better understand your concern, we would like to ask for few things:

1. Please post a screenshot of the remote play quality and conceal any personal information.
   
2. Please post a screenshot of the local play quality and conceal any personal information.
   
3. What issues did you encountering on streaming 4k?
   
   • On laptop:
     
   • On mobile:
     
4. What issues did you encountering on streaming 1440p?
   
   • On laptop:
     
   • On mobile:
     
5. Do you mind sharing more details about your concern?
   
6. Have we sent a report to Team Xbox about this?
   

For playing remotely, it is best to say that we should at least meet the minimum system requirements to start gaming. That is why we would like to ask for more detailed information about your concern. Thread: How to set up remote play | Xbox Support

Minimum system requirements

[table][tr]AppsThere are a couple ways to play Xbox console games remotely:

• Xbox app for mobile
• Xbox app for Windows

For mobile app setup details, go to: All about the Xbox mobile appIf you don’t have the Xbox app for Windows installed, it’s free in the Microsoft Store: Get the app[/tr][tr][td]Xbox consoleXbox One or later consoles need to be configured for and connected to the Xbox network.Note If you're having trouble connecting to the Xbox network, see “Get help with remote play” below.[/td][/tr][tr][td]OS version

• Android 6.0 or later
• iOS 13 or later
• Windows 10/11

[/td][/tr][tr][td]Bluetooth

• Bluetooth 4.0 and greater

[/td][/tr][tr][td]Internet connection

• 7-10 Mbps
• Connected to a 5 GHz Wi-Fi network (a 2.4GHz Wi-Fi network will work but isn’t currently optimized)
• Cellular network connectivity is also available

[/td][/tr][tr][td]Controller and inputs

• We recommend using an Xbox Wireless Controller connected via Bluetooth or a USB cable. Mouse and keyboard and touch are currently not supported for remote play gaming.
• The Xbox Elite Wireless Controller Series 2 isn't currently compatible with iOS.

Note Depending on your device manufacturer, wired controllers may or may not work with your device.

• For a list of controllers, you can use with remote play, see: What controllers can I use for cloud gaming on Xbox?

For more info, see: Set up Bluetooth on your Xbox Wireless Controller[/td][/tr][/table]


We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Xbox One, Xbox One S, and Xbox One X controllers work on Xbox Series X|S, and vice versa. However, Xbox 360 is on it's own, similar to the OG Xbox.

What's cool however is if you remote stream Xbox One, One S, One X, Series S, or Series X on, say, a PC, you can plug in a 360 controller and use it on the newer generation.

But no, newer controllers aren't supported on 360.

You'll still be able to play it on the Series S/X, but the quality won't be as good as the Series S/X version.

I just tried the xcloud service directly from my series s and it worked absolutely flawless.

Now I am even more confused than before.

Why can I play cloud games directly from my Xbox in an astounding quality but it is not possible to remote play from Xbox to pc/ipad.

But what confuses me even more is that it works perfectly with ps remote play.

Just tested steam remote play from the PC to the iPad and that also worked wonderfully.

Maybe it's an general problem with the series s/x consoles?