Pomyłkowy zakup[Translation-Mistaken purchase]

PawelKalinowski2 · Jun 16, 2020

W dniu 11.06.2020 omyłkowo złożyłem zamówienie w microsoft store Nie zauważyłem, że produkt dotyczy konsoli xboxone, której nie posiadam.

Chwilę później złożyłem kolejne zamówienie tym razem już na właściwą konsolę xbox360.

Czy jest szansa na zwrot za pierwsze zamówienie gdyż jak pisałęm wcześniej nie mogę wykorzystać tego zamówienia - brak sprzętu.

[Translation-On 11.06.2020, I mistakenly placed an order in microsoft store I did not notice that the product is for xboxone console, which I do not have.

A short time later, I placed another order this time for the correct xbox360 console.

Is there a chance to return for the first order because as I wrote earlier I can not use this order - no equipment.]

:)

XBF Brad A

Hi Pawel,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

XBF Crystal P

Hey there destinygamer05,

You may also Request an
Xbox Digital Product or Subscription refund on this page. After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

Let us know if this helps.

ZombieJesterCOE

I would contact official support via phone or chat directly so that they can assist you.

https://support.xbox.com/en-US/contact-us

xTye

Unfortunately, it states right on every purchase that there are no refunds. There isn't a way to get the points back I'm afraid.

MrPhalanx13

While it does seem like a basic answer, it still seems a bit iffy to me.

Do they offer absolutely no refunds to any such issues (of the same kind) in the past? Or were there some exceptions given the circumstances?

It just strikes me as a weird policy since it's an online download - and I did make mention that I
cannot even see the downloaded items for the game - in both Xbox Home (Active Downloads), and the game's own list of saved DLC.

And yes, I would say the listing of the DLC (via in-game link to Xbox Live Marketplace) was a bit confusing as well.

Being a non-Xbox owner, I found it off-putting to see a list such as:

<DLC1> = Free

<DLC2> = 60 points

<DLC3> = Free

....

<DLC 9> = 320 points

<DLC10> = Free

**lag/loading**

<DLC11> = 800 points

<DLC12> = Free

What I'm trying to say is, it would be easy to make a mistake in picking a free one from a costly one simply due to the layout or way items were listed.

Pomyłkowy zakup[Translation-Mistaken purchase]