Points won't go through

AlteredIzzy1010 · May 18, 2018

I requested to get the credits out on the 10th. Next day I spent my vip points to add an extra 10k so now I have a total of almost 14k. It's the 18th and still got nothing. It said by the 15th I would get them but I never did so idk if the vip extra points
bugged it or what

:)

Maka nui · May 18, 2018

membership won't go through

My girlfriend spent $39.99 + tax on a 6-month Xbox Live Membership for my birthday and it doesn't work. It doesn't work, meaning it does not let me redeem it on xbox.com or on my Xbox One at ALL. The error code is,

XBOS-3014

71d9c04d-d856-4bdb-b510-be0811c30743.

I would like to know if I will get my live or if my girlfriend will get her money back.

Arminator · May 18, 2018

Custom Gamerpic won't go through

Gamerpics are not displayed immediately.

As the message says, the image is uploaded and put into an review queue, where the Enforcement team checks if the picture violates the Code of Conduct.

Be aware, that the support you might have already asked is not the department that validates gamerpics.

By repeatedly uploading the picture over and over again, you just put yourself at the end of the waiting queue again.

So simply be patient, and be aware that it might take up to two working days for your Gamerpic to be approved by the Enforcement team to be shown publicly.

Smwutches · May 18, 2018

There was no deposit scheduled for the 15th. The first deposit for this month took place on the 9th.

The credits would be scheduled for deposit at the end of the month. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of
the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

XBLRewards8 · Nov 3, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Smwutches

There was no deposit scheduled for the 15th. The first deposit for this month took place on the 9th.

The credits would be scheduled for deposit at the end of the month. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of
the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

Gob1zku

You can't have a balance from MS points Jeiu, only renewal fees. All MS points are charged at the time of purchase or else they won't go through.

Arminator

Gamerpics are not displayed immediately.

As the message says, the image is uploaded and put into an review queue, where the Enforcement team checks if the picture violates the Code of Conduct.

Be aware, that the support you might have already asked is not the department that validates gamerpics.

By repeatedly uploading the picture over and over again, you just put yourself at the end of the waiting queue again.

So simply be patient, and be aware that it might take up to two working days for your Gamerpic to be approved by the Enforcement team to be shown publicly.

Boom B00M Boom

This could be categorized as a unauthorized purchase on xbox games add ons if you child is under the age of consent to make the purchase themselves.

It is important to add parental controls to your Xbox Live account:

"Parental safeguards for Xbox Live and your Xbox 360 console"

If Microsoft will not remove the purchase and refund the account, you may consider contacting your credit card company to dispute the charge directly.

Again, as the parent it is typically thought of as your responsibility for your Childs access and behavior:

Who’s responsible for kids’ unauthorized card charges?

Best of luck.

Points won't go through