Points will not deposit: Account needs updating error?

Discus and support Points will not deposit: Account needs updating error? in XBoX Rewards & Social to solve the problem; I keep getting the error: ------------------ Your account needs updating to make a deposit! Attention Needed Please check your account information... Discussion in 'XBoX Rewards & Social' started by goinbananas-[xboxvenue], Dec 1, 2016.

  1. Points will not deposit: Account needs updating error?


    I keep getting the error:

    ------------------

    Your account needs updating to make a deposit!

    Attention Needed
    Please check your account information so we can make a deposit.

    Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.

    ------------

    My account is completely up to date and accurate. I have had this error for over a year. What do I need to do to fix it?

    :)
     
    goinbananas-[xboxvenue], Dec 1, 2016
    #1
  2. Rewards not depositing

    My rewards have not deposited into my account since at least December. I have over 15000 points and it says to process the deposit, my account needs updating. I have checked the account multiple times and all the information is correct. Please fix this
    asap and deposit the rewards to my account. This is ridiculous how long this is taking.
     
    MrsGryphon911, Dec 1, 2016
    #2
  3. DanSilverman
    DanSilverman Guest
    Xbox Rewards - Your Account Needs Updating

    Hello, my account is once again telling me that my account needs updating to make a deposit. I have over 6800 points I would like to convert but cannot due to this issue. Please help.
     
    DanSilverman, Dec 1, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Points will not deposit: Account needs updating error?

    Hello goinbananas,

    We responded with why this is occurring at (Account Needs Attention. Updates not working). As mentioned, this is due to a database error
    outside of our program. Until we receive a resolution from that databases team, this deposit error will continue. At the time of this post, we have not yet received a resolution for this issue. Apologies for the inconvenience.
     
    XBLRewards8, Dec 2, 2016
    #4
  5. XBLRewards8 Win User

    Points will not deposit: Account needs updating error?

    Hello goinbananas,

    We responded with why this is occurring at (https://forums.xbox.com/en-US/thread/d6717f5f-5f29-4b81-9771-e81a1c0165c1). As mentioned, this is due to a database error
    outside of our program. Until we receive a resolution from that databases team, this deposit error will continue. At the time of this post, we have not yet received a resolution for this issue. Apologies for the inconvenience.
  6. XBLRewards8 Win User

    Unable to deposit points, account needs updated?

    Hello VulcanVFX,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
  7. XBLRewards8 Win User

    Account Deposit

    Hello VividPup5195669,

    Our system is reporting an error depositing since it cannot locate an available Microsoft billing account to deposit into. Since we cannot deposit into a Credit Card or other similar payable account (like paypal, etc.), the deposit fails. This is mentioned
    in our FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
    you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.
  8. Mr Hairs Win User

    Figured it out.

    Is this in reference to the non-depositing of Rewards points, and the emails saying that our 'accounts need updating'?

    If so, how did you go about 'confirming' your email address?

    Thanks in advance for any help.
  9. IR0N WOLF Win User

    Xbox Live Rewards Points

    You need at least 100 rewards points pending before they can be deposited into your account. Once you have reached this amount they will be deposited into your account by the 15th and 30th of the month.
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Points will not deposit: Account needs updating error?

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