Points not posting from rewards

Hi raging ice hole. Smwutches is correct. We've checked your MyVIP and your total comes out to $580.25, which puts you at 96% on your way to unlocking your next Star level.

Credits are scheduled for deposited based on when you have at least 5,000 pending. Generally, if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the
next month. If you got to 5,000 earlier this month, they would be scheduled to deposit on the 29th.

The request deposit button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Since you already have over 5,000 they are already scheduled
for a deposit so there is no need to make a request.

Support will double check your VIP but keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month. Subscriptions, in-game consumables, preorders, and any content that counts towards another offer on the site
will not be included in your rebates.

Hello carribou lou816,

As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/c56ad509-afe4-48e7-9eaa-d9d144e49c34), your purchase was not eligible for this offer since
it was a digital purchase. From our FAQ:

Which content is eligible for this offer?

Any pre-ordered, hard-copy (disc) game from the Microsoft Store for Xbox One or Xbox 360 will qualify, as long as the order is received before the title release date and the game ships before the end of the offer. You will only receive one Reward per title,
for a maximum of three titles total during the offer period.

Support has responded to your previous posts - https://forums.xbox.com/en-US/thread/5251a3af-1e33-4b2e-8640-224bfd6ed6eb

Hello LONEWOLF JOHN,

This issue is not affecting your account beyond preventing your deposits. It sounds like you may be very confused about how our Rewards program works. While I recommend reading our FAQ on the Rewards website, I will try to condense the general outline of
our program for you.

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

We do not see any purchases on your account since July, which is why you have not received any Credits since then. Since you only hit the one star rank in June, that is the first month since the spending reset in which you earned payback Credits. We see
that you appropriately triggered the Rewards for your Gears of War purchase, and those are also pending in your account. Therefore we are immediately "Crediting" you, it is just the deposit that is not happening. There is no "retrospective" Rewarding we can
perform for your account; all your eligible Credits are already pending there.

However, as we have mentioned, we cannot complete the actual deposit of these Credits, because without the information from our database, our deposit process has no instructions on which billable account goes where. If we tried to force a deposit into your
account, the chances are extremely high that your currency would never appear (although some random person somewhere around the globe would become a very happy but confused individual). Until we receive a resolution from the team responsible for this database,
we cannot proceed with your deposit. Again, we apologize for this inconvenience.