Points not in account

I made a purchase last month of Ghost Recon but I don't see that the points were deposited into my account. I should have gotesn 6% back. Please research this. Thank you

:)

 

Fifa points not in account

Recently i brought fifa points online from game.co.uk, i entered the code it worked however didnt show up in my account. i spoke to EA who sent me to game.co.uk who said it was an xbox one code although it clearly states in the product disc either xbox one
or xbox 360. is there any way of me getting these points into my account or have i just wasted 15.99?

can provide code/screenshot ect..

thanks in advance

 

Points not showing in account suddenly

Hello naturalhighNZ,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP payback for December, so it is too early to see the Credits pending.

 

Hello jorge furioso,

From our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Since you opted in to the Simply Rewarding offer last month, your purchase went towards this offer, and not MyVIP. However, while you were close to finishing that offer, you did not complete that offer since you did not meet the spending requirement of $60.
We will adjust in the missing change for you, but please keep the spending requirements in mind for future offers. You should see the offer completion Credits pending by the end of next week.