Points not deposited for a year

Hello robbyrob204,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
Since our deposit process never actually receives your user input, updating it will not solve this issue in most cases. This is an error that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem
will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. We apologize for the inconvenience.

For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum.

All Microsoft points were deposited as of August 2013 with Microsoft points were discontinued and the program switched to Rewards credits. So your points would have been deposited several years ago.

Also, you need at least 100 points before they get deposited to your account. December was the exception last year.

Hey BeardedGoatt! The points for this promotion actaully should have been deposited to your account last year. Have you checked
https://billing.microsoft.com in your Microsoft Points activity to see if these points were added at any point?

Hello Me Crog,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
It appears that our system has marked a business payment account as your primary account for deposit, and therefore a deposit cannot be completed, since we cannot perform actions on business payment accounts. Since our systems sees you as a invalid customer
type due to your business payment account being flagged, the deposit cannot complete. This is an issue that we have escalated and are working on resolving with another team since we are not able to fully access the database containing billable account information.
At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience.

If your issue is not resolved before the transition, these Credits will become Microsoft points instead, as stated in the FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.