Please reply long term billing info problem credits not depositing

Hello JamsterJames,

Microsoft support does not have up to date information on the Rewards program. This forum and our twitter @XboxLiveRewards are the only places that have accurate information for our program. As stated in your previous post (https://forums.xbox.com/en-US/thread/98fc4969-cb15-4c84-bb16-60b58d63e1cb),
we are currently awaiting a resolution for this issue from another team. At the current time, their resolution has not yet been deployed.

Hello IndianHeartH9,

We use the billing email for your account to send emails. You can change this information by going to the commerce page at (https://account.microsoft.com/), selecting "Edit your billing info", and then changing
your billing email from that screen.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page.

Hello JamsterJames,

Unfortunately, our other team has not gotten back to us with their solution. The reason why we need this resolution from the team managing this information is because we do not have access to that database. Until they get back to us with their resolution
for this issue or tell us to proceed, we cannot complete a deposit to your account. This database contains the information that directs our deposit into your chosen billable account. Since our deposit has no information on your billable accounts, it cannot
continue until it is told where to go. Rather than place your deposit into a completely unknown account, it chooses to abort rather than possibly lose your Credits. Again, we apologize for this inconvenience. While our recent queries on the progress of this
issue has indicated that they are making progress, we have still not yet been told an estimated date for resolution of this issue.

Support will get back about the deposits, but credit card information is not required for the program. Only billing info (address) for security purposes.

— Will my Rewards Credits expire?

A. While Rewards Credits do not expire, the funds that we deposit do, so be sure to use it! Once Rewards Credits have been converted to your country’s local currency and deposited into your Microsoft account, the cash value will expire within 365 days upon
deposit. To view expiring deposits in your Microsoft account, go to the Billing and Account Management page. See Terms and Conditions for full details.

http://rewards.xbox.com/faq/