please i need to recover my minecraft account

Hi , I'm Vanessa, an independent advisor, and I'm here to guide you on your case.

The only solution is through the account recovery form which is the following:

https://account.live.com/acsr

It should be noted that this is the only alternative to recover an account, support cannot help with this type of case due to that are not authorized, leaving
the form as an option, if you cannot fill out the form for some reason then Unfortunately you will not be able to recover the account.

Please note that this is a Microsoft public forum where we help other users with basic and technical problems and we do not have access to user accounts or
personal data from said accounts.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Vanessa.

I did try, but I migrated my Minecraft account to this Microsoft account, and I don't need to recover it. I need to restore Minecraft itself on my account because it's not working on my account!

I did try, but I migrated my Minecraft account to this Microsoft account, and I don't need to recover it. I need to restore Minecraft itself on my account because it's not working on my account!

How exactly is it not working? Any error messages? The more detail the better.

Hi Bobby! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account being compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Good evening Manuela,

When I fill out that, It forces me to put a email but i created a new account with the email that was hacked since the old account the details got changed (email and password). Adding on, i've been trying the follow up call from support for a few days and it tells me:

'We’re unable to process your request for a call back. Please try again later.'

Kind regards,

Pablo Sánchez