Please help Xbox one doesn't play disc

Hi Tanner! When you try to play a game from a disc you get an error message? Please try this guide: Xbox 360 Can’t Read Disc.

If that doesn't help, then please make a fresh new thread for your issue. This one's a little old and we want to make sure you get all the help you need!

Hello dylam228,

Thank you for your post. I understand you are experiencing an issue with your Xbox One not reading discs properly. To troubleshoot this, please follow the steps on this page:

Troubleshoot playing a disc on your Xbox One.

I hope this helps.

Hi BHorton829,

Thank you for your post. I understand you are experiencing an issue with your Xbox One not playing disc based games. To troubleshoot this, please follow the steps on this page:

Troubleshoot Disc Issues - Xbox One.

I hope this helps!

Hey there MikeSchinlaub1,

Sorry to hear about the issue with playing games offline. Please take a look at this guide and see if it helps out with this problem.

Using Xbox One Offline If it doesn't help out, can you please give us an idea of which games you're unable to use offline? Are these Disc versions or Digitally downloaded versions.

Thanks so much!

Hello AxelRieglo,

Thank you for your post. I understand you are experiencing an issue with your Xbox One console not reading certain discs. Please check out this article for steps towards further troubleshooting this issue:

Troubleshoot problems playing a disc on Xbox One.

I hope this helps!