Please help with microsoft family account, it's driving me insane

Leroyfdsafdsafdsa · Feb 12, 2020

I'm posting this under this category because it won't let me click submit under Xbox, which is what i assume it should be under...

I'm having a nightmare just trying to enable my daughter to play minecraft online on her Android tablet!

1. logged into microsoft account

2. added family member

3. invitation sent to child gmail account

4. logged into gmail and accepted invite

5. log back into microsoft as adult, it says 'Pending member, invite sent'

6. next to this it says 'cancel invite' or 'accept now' - clicked accept now

7. popup says 'We’ll sign you out so *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** can sign in now and accept their invitation to join your family. Once they’ve joined, you can sign back in to finish setting things up. - clicked Accept Now

8. signed into child MS account

9. Join the family as a child - clicked Yes

10. "to join this family, you'll need to leave the MS family you're already in" - Clicked Got it

11. So now i'm in 'Your Family' logged in as child and can see the parent account.

12. log out of this and log back in as adult

13. the Family panel shows my daughter's account, clicked on View your family

14. ...and we're back to step 5

If i click Accept now next to 'pending member, invite sent' i can follow the rest of the steps in a circle until i'm back to 5 again - it's like it's not picking up the accepted invitation?

When she tries logging into minecraft to play online she gets a message 'you cannot play online multiplayer because of how your Microsoft Account is set up. Review and change your privacy settings at aka.ms/accountsettings.

Visiting this page (xbox settings), i can see MY xbox settings but no children, so i'm unable to set their privacy settings as outlined here in step 2:

https://support.microsoft.com/en-us/help/4026796/microsoft-account-change-childs-xbox-privacy-online-safety-settings

Change your child’s Xbox privacy and online safety settings

Applies to: Xbox OneMicrosoft account

The fastest way to change your child’s privacy and settings for Xbox is to do it online. Only Microsoft family adults can do this. Here’s how:

Go to account.xbox.com and sign in with an adult's Microsoft account. Next, choose Profile > Privacy
Settings. Follow the instructions to verify your identity.

Next, select your child's gamertag.

Choose Xbox One/Windows 10 Online Safety, adjust the settings, then select Submit. Do the same for Privacy and Xbox 360 Online Safety.

To update the changes you’ve just made in all the devices your child uses to play Xbox, have your child sign out of each device, and then sign back in.

Please can someone from Microsoft help cos this is driving me mad and ALL SHE WANTS TO DO IS PLAY MINECRAFT!!!

:)

Ruffstarr

Hi,

I am unsure if I can fully help you with this but I will let you know what I did when setting my child up to play games.

I had a lot of trouble, like you are having, and I believe it was because I was using a Gmail account. I would suggest setting your child up with a Microsoft account, from there you should be able to follow the same steps as you listed in your question to
add that account to your Microsoft Family.

You will find a lot of parental settings that allows you to monitor your child's activity, which is great as I have two boys, one of which uses the online features on his Xbox, laptop and phone.

I know having two accounts can be a pain to manage, especially with multiple children, but some times it's easier to do that then having a child nag at you to play all the time XD

I hope you get things sorted out and your daughter can get to building her own village soon.

AngelObullets

Hi there Since this contains more private information like email address ect. You might be able to get this all sorted out via the following link. https://beta.support.xbox.com/contact-us Going
through this chat will help you get in touch with a support agent. Sounds like there was a problem registering the account fully but they can walk you through all that and get it sorted out hopefully today.

Lars Haasnoot

Bump, someone please help it's driving me insane!

Destiny863

Please someone help me fix this, it's driving me insane that I was only able to play one game.

CrazyAg09

Dear God please. This is driving me insane. Seems like a basic feature but I guess not.

Please help with microsoft family account, it's driving me insane