Please help with final XBOX rewards deposit

Killer Wade · Apr 10, 2018

I just received notification that Xbox live rewards will be discontinued soon. I currently have 66,145 pending credits (approx $66), and they will not deposit into my account monthly like they are supposed to due to an ongoing issue with my account. Every
time I have a bunch of pending credits I have to create a post here, they usually reply saying it’s anoter department and then a couple ds’s later I have my deposit, so can you please get them manually to hit a button to get them deposited one last time.
You can see my previous posts here Once AGAIN my rewards are NOT depositing into my account since May of last year! PLEASE HELP AGAIN1 , can you please forward this to the appropriate team to do
one final dump into my account so I can get the last of my credits???

:)

TerrificMOMMY · Apr 10, 2018

There seems to be an issue with your account

PhoenixReins918

There seems to be an issue with your account: We were unable to make your final Rewards deposit

please reach out to our support forum team.

HereIsOblivion · Apr 10, 2018

There is a problem with your account, cannot deposit rewards

please help. I have been through countless support technicians online and on the phone. Xbox rewards has claimed there is a issue with my account for 2 years and won't deposit my rewards.

Can someone please help me so I can deposit the 60,000 points that have been failing to deposit every month for 2 years?

XBLRewards8 · Apr 11, 2018

Hello KillerWade,

The internal issue with the data stored for your account is part of an ongoing issue that is in the process of being resolved. The deposits you occasionally see is the result of our other team deploying attempts to fix the issue, and not the result of any
manual action. At the moment, we have not received an estimate on when this problem will be fully resolved. We apologize for the inconvenience. Regarding what will happen to any deposits after the migration, from the FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

XBLRewards8

Hello KillerWade,

The internal issue with the data stored for your account is part of an ongoing issue that is in the process of being resolved. The deposits you occasionally see is the result of our other team deploying attempts to fix the issue, and not the result of any
manual action. At the moment, we have not received an estimate on when this problem will be fully resolved. We apologize for the inconvenience. Regarding what will happen to any deposits after the migration, from the FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Smwutches

For help with the Rewards program, you'll want to post in the Xbox Rewards Questions support forum. There was no deposit scheduled for the 14th. The first deposit for this month took place on the 12th. If you requested a deposit on or after the 9th, the
credits would be scheduled for the end of the month deposit.

XBLRewards8

Hello SPART1N8R,

You should receive your deposit by the time your region is fully transitioned over to Microsoft Rewards. While we are attempting to get the deposit at an earlier date, at the current time we cannot confirm a date earlier than the final transition date. When
this deposit occurs, it should be labeled similarly to your other Xbox Live Rewards deposits on your commerce page (https://commerce.microsoft.com/), as a refund with a negative amount.

depposaurus

Hi gang

Can somebody please help me deposit my reward points before they disappear.

Thanks

yanjian

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

Please help with final XBOX rewards deposit