Please help, set up Xbox one with wrong username

GJ111 · Jun 23, 2020

Please help, its my sons birthday today and hes had an xbox one. We set it up, he chose his Gamer name/username, but when we try to link his account with EpicGames so that he can have his Fortnite from his Switch, it says his xbl account has already been
associated with another Epic Games account...is this because ive used the wrong username? Hes never had an xbl account before, so its not possible that its been linked...

:)

XBF Ezra G

Hello GJ111,

Thank you for your post. I understand you are experiencing an issue with connecting your Xbox Live profile to a Fortnite account. For help with connecting your profile to Fortnite, please contact

Epic Games Support.

I hope this helps.

juliashand

Thank you. We’ll try that.

Jayhab4real

Do you mean setting up a profile or the console?

juliashand

Hi.

setting up the console. He’s just opened it this morning as a birthday present.

Jayhab4real

Just complete the set up and change the location in settings once set up is complete!

https://support.xbox.com/help/account-profile/manage-account/update-microsoft-account-country-region

Don't purchase a subscription or xbox currency before you complete the switch!

Please help, set up Xbox one with wrong username