Please help, My power brick light for my XBOX 1 is red.

my power brick turns to a red light when im playing a game or sometimes starting a game then when it turns red it completly shuts down my xbox it just happen yesterday please help

Hi, Emory. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps from this link to sort out the issue, https://support.xbox.com/en-US/help/hardware-ne...



If that step doesn't work, please try the steps from this link to sort it out, https://support.xbox.com/en-US/help/hardware-ne...

You can also try connecting it to multiple wall outlets to see if that sorts it out.

Hi Fariqawan! My name is Ricardo an independent advisor ready to help you with this situation!

Is there any red light on the Power button? The power brick has a red light?

I have a similar issue with my xbox 360. the light is on the power brick. tried reconnecting to different outlets, even bought a new power brick. the light is still red and the xbox system won't turn on. Thanks for any help you can provide.

Hello TheSliceHouse! What model Xbox 360 do you have? If it is the Original Xbox 360 and it overheats the ring of light should flash 2 red lights like this






If you are getting one or more flashing red lights on the console, please use the

Flashing Lights Wizard.



If it's the New model Xbox 360 S it should flash the center light on the power button red.



From what the issue sounds like, I believe you are having an issue with the power brick overheating. When the power brick is in standby mode (console is powered off) the light on the power brick should be orange. When the console is powered up normally the
light on the power brick should be Green. If there is a fault in the power brick ( when the xbox just turns off on it's own with no warning) the light on the power brick should turn red.



Make sure the power brick is in an open area where the vents are not obstructed as there is a fan inside to keep it cool.



Play the console until it shuts off than take a look at the light on the power brick. If it's anything other than green or orange there is an issue with the power brick and you should contact Xbox Customer support for a replacement.



Xbox Customer Support



1-800-4MY-XBOX- (1-800-469-9269) If you do not want to wait on hold go
here to use the "Chat with Support" or "Request a call from Support" options.



I hope this helps! Please let us know how it goes!