please help my Minecraft wont reedem

Hey there, Tidiest!

I'm sorry to see any redemption issues! If the code says it's already redeemed, then it has already been redeemed on another account. To check into the code itself, you will want to
contact us via phone or chat to check the status of the code further.

If you have any other concerns with this, please let me know! Happy to help out where I can.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

my code to reedem in game wont come up. i finished all 59 puzzles and when i go to my reawrds it says confirm platform xbox 360. thats it. i click on it nothin. idk wat im suppose to do. help pleasee!!!!

iHi,

i tried to reedem a free trail but it didn't work.could you help me please

Hi Csdqawedw, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, follow these steps:

First, check your time settings, and set it to automatic.

Press the Windows Key + X > Settings > Time & language > Date & time > Enable "Set Timezone Automatically" and "Set Time Automatically".

Then, press Windows key + I to open Settings.

Go to System > Troubleshoot.

Click Additional troubleshooters.

From the Find and fix other problems list, select the following troubleshooters:

Window Update

Background Intelligent Transfer Service (BITS)

Follow the on-screen instructions for both of them.

I bought minecraft dungeons from the official website minecraftdungeons.com and I bought minecraft hero pass for dungeons on microsoft store on my web browser but it wont install and it wont link to my xbox live microsoft account which is linked to my minecraft
dungeons account

I need help or a refund please...

go to xboxone.com/refund and you should be able to return what you want to return.