Please help! my account is hacked!

astrasucks · Oct 10, 2023

I accidentally clicked onto a “verification link” and stupidly let someone into my account. They haven’t done anything with it except change the password and the email and phone number I had linked to it to reset the password. Is there anyway to call someone at Microsoft?

:)

Robert_Castillo

Please call phone support as they are the only team that can open those investigations.

1-800-4MY-XBOX

Jeremy Grey

Sorry about that I see that I made an error in the link, I apologize.

support.microsoft.com/contactus

Once you are on the page sign in to see what types of support are available to you.

Thank you for reaching out to he community forums and again I apologize for the typo in my link.

Regards,

astrasucks

Thanks but is there any way to contact someone at Microsoft directly on the phone?

Jeremy Grey

I'm not sure what you mean.

The site linked above is how to get into contact with support.

Are you having issues getting in contact with support after you log into your account on the link posted in my previous message?

Please elaborate and explain any issues that you are having beyond stating it did not help so I can help you further.

Thank you for reaching out to the community forums, I hope you have a good rest of your day.

Regards,

Jeremy Grey

Hello ! My name is Jeremy and I’m happy to help you with your question.

I’m sorry to hear that.

If you believe your account has been compromised please follow the interactive troubleshooter to get instructions on how to secure your account and any action needing to be taken.

Here is a link to that tool:

https://support.microsoft.com/help/24ca907d-bcdf-a44b-4656-47f0cd89c245

Also

You can reach Microsoft Support by going to support.microsoft.com/contacus.

Thank you for reaching out to the community forums and have a good rest of your day.

Regards,

Please help! my account is hacked!