PLEASE HELP ME WORST CUSTOMER SERVICE EVER!

Swordstar123 · Oct 6, 2020

I'm going insane someone please help me talk to someone in xbox support. I sent my controller back to microsoft for repair on 18th September. UPS have lost the package and raised a claim. As the account is microsofts the refund will go back to them but
I need to speak to someone to see about getting a replacement controller. Please do no tell me to use Xbox support as I cannot get to talk to anyone on this it just keeps referring me back to the community where no one can actually help me. This is the worst
company I've ever had to deal with. The fact you cannot talk to a real human is ridculous. I got on to speak to one of the top gamers they couldn't help sent me a link to talk to agent and when I clicked on it it said this page doesn't exist - I'm at the end
of my tether please someone say they can help

:)

Smwutches

Customer support are the only ones who can help you. You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options,
change your category/topic until you do. Billing and subscriptions and "I don't recognize a charge" usually works for me.

Swordstar123

Thanks I managed to get through to a virtual chat agent using the links in the Resolver website.

Hordie

Hi TheSupertramp,

Sorry you've had some bad luck with your consoles. Did you get your issues resolved ultimately? I just as because this is a support forum, and posts here should be for support issues. If it was a power block, or is a power block you can request one for MUCH
cheaper than the 125.00 out of warranty replacement price. Also if you're concerned about the warranty period I would purchase the Complete Care should you ever run into issues again. That way for 3 years you're all covered.

With the incorrect advice I would suggest relaying this story to one of the supervisors at customer service. You can
contact them here.

Complete Care

ngocphi

Also concerning your post

Check your spam folder as sometimes they do email you or private msg on forums

If Its got denied you need to reword Its

The suspension forums isnt not forums debate only for inquiry

You can say why was my account (name ) suspended

Thats Its

If the xbl pet team had a phone you could call everyone would be calling them and they wouldnt be able to answer you anywyways becuase the line would be too busy with everyone harrassing them and calling them multiple times to get a suspension reversed

Online forums is the most frequently used method for enforcement questions on most servers for thats reasons

Vision Verrify

I agree. Why should you ban someone for a blue avatar?

There need to be rules in what kind of modding you do/did.

For example, this modding is not very dangerous and you do not harm any other profiles/ Xbox live Players, but another thing is modding in games, level hacking etc. I suggest they need to ease the rules in the extent that people modding.

Ban someone for a blue Avatar? Come on...

PLEASE HELP ME WORST CUSTOMER SERVICE EVER!