Please help me find a workaround(actual support agents don't exist only ai because...

Discus and support Please help me find a workaround(actual support agents don't exist only ai because... in XBoX on Consoles to solve the problem; I've been streaming to twitch from my Xbox. My PC can run games but can't stream them so I started using the HDMI in on my Xbox as a passthrough... Discussion in 'XBoX on Consoles' started by Isaiah Stevenson, Jul 24, 2023.

  1. Please help me find a workaround(actual support agents don't exist only ai because...


    I've been streaming to twitch from my Xbox. My PC can run games but can't stream them so I started using the HDMI in on my Xbox as a passthrough capture card for streaming. This has been brought up by many people before on official forums but I want to know why whenever I stream it pauses the stream like I'm in settings when I am using one guide to stream from my PC. This should work. Also I'm not looking for **** answer like it's to prevent recording live tv. I'm not doing that. I just want to know how to make it work. Also the passthrough works just won't stream

    :)
     
    Isaiah Stevenson, Jul 24, 2023
    #1
  2. Onyx Is Here Win User

    Please help me find a workaround(actual support agents don't exist only ai because Microsoft is greedy)

    Hello Isaiah sorry to hear you're having trouble with your streaming.

    I believe that the issue here is that Xbox does not allow first party content to be streamed (ie. TV shows, etc.) As you're using the One Guide to stream with it may be that when you launch the streaming service it's going to show as blocked.

    If you would like to stream your PC content then I would recommend looking into either upgrading your PC or see if you can stream using a 3rd party app such as OBS.
  3. george_14 Win User

    My Microsoft account got hacked.Now i can't see which account is linked with my Xbox profile.

    I can get up to here only there is no agent who is helping me or an Ai to chat.
  4. XBF Chris J Win User

    Compre un juego y no lo tengo, me cobraron 6 veces [Edit - Translation] - I bought a game and I don't have it, they charged me 6 times

    Hello,

    Thank you for the update. In this case, it would be best to contact a support agent directly. That way they can help you find these charges. Please contact a live agent by going to this link: Contact
    us


    If you don't get the option to request a callback, you might find success launching the virtual assistant and saying "Connect me to an agent" as that has worked for others.

    Hope this helps!
  5. xTye Win User

    Can't Remove Member from Family (Xbox 360)

    Beastontheroad; Support agents can't always post on the forums. For issues like this, it's best to call Support. No need to sit and belittle a company because some issues go unsolved on forums. After all, we're only members and have no access to accounts.
    So please don't find old posts to bump.
  6. Klokkwork Win User

    Xbox customer support supervisor hangs up on me

    I've always been treated fairly with customer support. But maybe that's because I've worked in the customer support industry myself. I have a little more patience with them than some people, maybe. I've had agents from various companies be incorrect at
    times. That happens. Never been lied to, as far as I know. Never been hung up on. Xbox is pretty strict in their security policies, and that can cause some friction with some people, I guess. But that just makes me feel better about them, honestly. If
    someone could simply talk their way into accessing an account without going through the security check, I wouldn't trust them with my business. If you're friendly with the customer support agents, they're usually friendly with you. But we also have to be
    reasonable. If we make a request, and they decline it, it's usually because they have to. Berating them for saying 'no' doesn't ever help a situation. It just means we have to find other workarounds.

    -

    That said, the ambassador in me would like to say, if you're having an issue that Customer Support wasn't able to help you with, then my apologies for that experience. Please start up a thread in the support forum, and maybe we can find that workaround.
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