PLEASE HELP. HOW DO I APPEAL LOCKED ACCOUNT OR PERSONALLY CONTACT MICROSOFT THROUGH EMAIL?

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hello George,

Thank you for responding, unfortunately, I have tried to contact Xbox customer support and there is no way to talk to a live person either on the phone or through online chat. When the numbers to contact Microsoft support are called an automated menu ultimately directs the caller to the online support page where there are no phone numbers or any way to get ahold of Xbox support.

There is an automated virtual assistant that recommends trying to use the account recovery form which apparently due to the two-step authentication won't work. I looked for other answers through the virtual assistant but this was the only solution it provided for my problem. Honestly, if I could have talked to a person about this instead of getting stuck in this loop I'm pretty sure this would have been fixed I wouldn't be on here asking the community for help.

Well this is why I’m on the forums this happened a year ago and I haven’t made any progress the email I got about the hack was deleted and Microsoft hasn’t helped in any way I lost a 15,000 dollar account because I didn’t know what 2fa was

I have tried that. It does not work. It just takes me to the same virtual form to try reset...

I have tried FaceBook contact. I have now been suggested to make contact via Twitter, so now I have to create a flipping Twitter account just to talk to someone

• IK WAS MET MIJN ACCOUNT VAN MICRO SOFT IK WAS VROEGER MET LIVE MAR DAT WAS ZE BLOCKERDE EN IK HEB ZE EN NIEUWE ACCOUNT GEMAKT DAT WAS ZO imbeaterfourladyjet@live,nl daarna wort ik weer geblockerde en ik heb weer en nieuwe gemakt en dat was imbeaterfourladyjet2010@live,nl
  dan wort ik weer geblockkerde en ik makt er weer en nieuwe account en dat wort zo *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** nu wet ik niet wat an de hand is met mijn acount jullie moest zelf de poblemen an het zoeken die komt niet van mijn en laat mijn computer met rust

Hi there,

be sure you are using the correct credentials (email and password)

If you are 100% sure you are using the correct email address etc. but you are getting the wrong Xbox Live Account then it's best to contact Xbox Support so they can double check the Xbox Live Account that is not visible now. If they indeed determine that
multiple accounts are connected to the same email address (Microsoft Account) then they should be able to specify the steps on how to fix the issue.

To contact Xbox Support use the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us