Please follow up on ticket [removed] rep is clueless

I have been a long time fan of Microsoft, I still have my ZUNE 120gb. Something weird happened this weekend. I decided that I wanted to buy some movies from xbox live for an upcoming trip that I need to make (bought about 8 movies). When I checked on
the movies that I had previously bought I noticed that I was missing a few of them (about 8). I checked my Surface Pro app and the videos were not there, I checked the xbox video website and the videos are not there but when I proceed to check my xbox 360
the videos are there (I watched one of them yesterday on my xbox!). When I spoke with the Customer Service Rep they gave me ticket [mod removed] and he told me that they will proceed to have the movies returned to me. Today I get an email from some
other rep and it says this:



My name is Devin, and I am with the Xbox Customer Care Advocacy Team. I would like to thank you for taking the time to contact us in regards to your request for a refund on your Xbox LIVE account. Rest assured that I am committed to resolving
your issue quickly and efficiently.

I have reviewed your request, and unfortunately at this point in time we are unable to offer a refund for the purchase(s) in dispute as all sales are final and non-refundable. If you wish to further pursue a refund for the disputed transaction(s),
you will need to follow up with your payment provider to dispute the purchase(s). We kindly request, that you respond within 48 hours, advising us if the recommended resolution was successful or not.

If you have any concerns regarding this notice, you may either reply to this message or contact Xbox Customer Support directly using the information available athttp://www.xbox.com/support/contact,
and reference the Service Request number above, and someone would be happy to assist you further.

We sincerely apologize for any inconvenience that you have experienced. We appreciate your understanding and patience while this problem was investigated.

Sincerely,

Devin



What did they reviewed? this is a copy paste answer! I have not violated the terms of services... did I download them one too many times? I have replied to this rep but at this point I am hoping that someone else looks at this issue. I am kicking
myself for buying movies from Xbox, I should have stayed with google or amazon (or itunes!) they have never given me this type of problems. Now I can't even see the transaction history because of all of the points! I used to buy points and then proceeded
to buy the movies with the points. I have not been able to identify the specific purchases.

Does anyone know to identify purchases so I can do the work for this rep???? All I have is emails like this:

This mail is confirmation that you successfully purchased 1200 Microsoft® Points: ZuneTM on Saturday, March 06, 2010. Here is a description of your purchase:

Thank you! 1200 Microsoft Points will be deposited into the account associated with your Zune. Use Microsoft Points to acquire songs and albums in the Zune Marketplace. If you use the same account identity (Windows LiveTM ID) with Xbox®, your Microsoft
Points can be shared across the Zune Marketplace and the Xbox Live® Marketplace. Your account will be charged $15.00 plus applicable taxes. For information about changing or canceling your membership, your membership refund policy or details on Microsoft Points,
go to www.zune.net/meetzune/accounts/.

Hope someone can help me out.

Regards,

:)

 

Overwatch Early Access Beta Codes (Sent here from Xbox Support)

Preordered the Overwatch Origins Bundle with the early access beta codes, and still haven't received them. I chatted with an Xbox Support Rep who directed me to make a post on here. my gamertag is VI TheFlash VI and my email is
[mod removed] the support ticket number i received is [mod removed]

 

3 Free Months Groove Music Pass - ticket # [Mod Removed]

Hello, just got done with the ticket. All was cleared, i was incorrectly cancelled a few days ago. Please reference ticket ID [Mod Removed]

 

A couple things:

Are you signed into the Xbox Video app on your Surface with the same account you used to purchase them?

Are you using the latest version of the app, or are you trying to locate them in the Zune Software?

Did you download them to your Xbox 360 and that's why they're there?

What movies are they?

Lastly, I'm assuming you're in the US since you have a Zune 120, but correct me if I'm wrong.

 

I am using the same hotmail/outlook account in all of my Microsoft devices.

I did not downloaded them from my xbox, I am able to stream them. It is weird, like the xbox and website/xbox video app are out of sync.

The videos that I am missing are:

Dawn of the dead

Star Trek - First Contact

Miami Vice

Land of the Dead

Star Trek - Undiscovered Country

Crank 2 - high voltage

Justice League - Crisis on Two Earths

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I am not using my zune anymore since I can get all of my music through my phone, but I do want to watch movies using my Surface Pro/Dell Venue 8 Pro video app.